• What should I do if my ATM/Debit card is lost or stolen?
• Am I liable for unauthorized transactions if my ATM/Debit card is lost or stolen?
• How do I change the PIN associated with my ATM/Debit card?

If your card has been lost or stolen, please notify us immediately at 1-888-OUR-HRBB (1-888-687-4722).

If your card is used at a Visa merchant, you will have no liability for unauthorized transactions. If the card is used at a non-Visa merchant, your liability is capped at $50 if you notify the H&R Block Bank within two days of discovering that the card has been lost or stolen. The maximum liability you may incur for a lost or stolen card is $500.

If you fail to report unauthorized Electronic Fund Transfers (EFTs) appearing on a statement within 60 days of the statement date, your liability should not exceed the combination of:

• The lesser of $50 or the amount of unauthorized EFTs that appeared on the statement or occurred during the 60 day period from the date of the statement.
• The amount of the unauthorized EFTs that occurred after the 60 days and before notification was given to the Bank and that the Bank determines could have been prevented had proper notice been given.