Frequently Asked Questions: ATM
Hopefully, you'll never lose your ATM/Debit card or have it stolen, but if you do, H&R Block Bank is here to help. Familiarize yourself with answers to the common questions found below so you'll be prepared for such a situation.
What should I do if my ATM/Debit card is lost or stolen?
Call us immediately at 1-888-OUR-HRBB (1-888-687-4722).
Am I liable for unauthorized transactions if my ATM/Debit card is lost or stolen?
If your card has been lost or stolen, please notify us immediately at 1-888-OUR-HRBB (1-888-687-4722).
If your card is used at a Visa merchant, you will have no liability for unauthorized transactions.
If the card is used at a non-Visa merchant, your liability is capped at $50 if you notify the H&R Block Bank
within two days of discovering that the card has been lost or stolen. The maximum liability you may incur for
a lost or stolen card is $500.
If you fail to report unauthorized Electronic Fund Transfers (EFTs) appearing on a statement within 60 days of
the statement date, your liability should not exceed the combination of:
- The lesser of $50 or the amount of unauthorized EFTs that appeared on the statement or occurred during the 60 day period from the date of the statement.
- The amount of the unauthorized EFTs that occurred after the 60 days and before notification was given to the Bank and that the Bank determines could have been prevented had proper notice been given.
How do I change the PIN associated with my ATM/Debit card?
You can change your PIN by contacting us toll-free at 1-888-OUR-HRBB (1-888-687-4722).
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