Client Service Operations
A unique opportunity to solve problems and use your people skills.
Our Client Service Operations (CSO) center, located in Kansas City, Mo., supports all products and services for the organization and provides customer service and support to both internal and external clients.
The primary responsibility of the CSO is to address customer needs and issues via phone or e-mail. To help our associates answer clients' questions efficiently and effectively, they receive extensive training and a variety of tools. Overall, we strive to have "first call resolution" for our customers, meaning we answer their questions/concerns the first time they call.
The CSO is an excellent introduction to H&R Block because it supports all H&R Block Branded businesses. Our positions can also provide a variety of growth opportunities for associates who excel in their jobs.
If you enjoy problem solving and are dedicated to delivering excellent client service, consider a position on the front line of response at H&R Block.
CSO positions include customer service, technical support, business analyst and project management.