Contact Options for 2016 (tax filing year 2015)
Sign in to MyBlock to contact our customer support tax specialists. We'll help you with your tax questions as well as any technical issues.
Go to MyBlockChat Hours of Operation:
| Period | Time | Day |
|---|---|---|
| Until January 4, 2016 | 7am – 7pm | Monday – Friday |
| January 5 to April 15, 2016 | 24 hours a day | Sunday – Saturday |
| April 16-19, 2016 | 24 hours | Saturday – Tuesday |
| April 20-22, 2016 | 7am – 10pm | Wednesday – Friday |
| April 23-29, 2016 | 7am – 7pm | Saturday – Friday |
| April 30-May 1, 2016 | Closed | Saturday & Sunday |
| May 2, 2016 to January 3, 2017 | 7am – 7pm | Monday – Friday |
All times Central
Closed holidays as noted below
Phone Hours of Operation:
| Period | Time | Day |
|---|---|---|
| Until January 4, 2016 | 7am – 7pm | Monday – Friday |
| January 5 to April 15, 2016 | 7am – Midnight | Monday – Friday |
| January 5 to April 15, 2016 | 7am – 8pm | Saturday & Sunday |
| April 16-17, 2016 | 7am – 8pm | Saturday & Sunday |
| April 18-19, 2016 | 7am – midnight | Monday & Tuesday |
| April 20-22, 2016 | 7am – 10pm | Wednesday – Friday |
| April 23-29, 2016 | 7am – 7pm | Saturday – Friday |
| April 30-May 1, 2016 | Closed | Saturday & Sunday |
| May 2, 2016 to January 3, 2017 | 7am – 7pm | Monday – Friday |
All times Central
Closed holidays as noted below
H&R Block Holidays
Customer Support Closure Dates
| Date | Holiday Description |
|---|---|
| January 1 | New Year’s Day |
| May 30 | Memorial Day |
| July 4 | Independence Day |
| September 5 | Labor Day |
| November 24 | Thanksgiving Day |
| November 25 | Friday after Thanksgiving |
| December 24 | Christmas Eve |
| December 25 | Christmas |
| December 31 | New Year’s Eve |
100% Satisfaction 60-day Money-back Guarantee
If you are dissatisfied with the software for any reason, H&R Block will refund the full purchase price you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software. You must notify H&R Block of your dissatisfaction and the reason for your dissatisfaction with the software within sixty (60) days following your initial purchase of the software, and you must mail the original media or the original UPC code from the box and a copy of your original store receipt to H&R Block, postage prepaid. Send to:
H&R Block Money-back Guarantee
P.O. Box 32110
Kansas City, MO 64171