Customer Support

Contact Options for 2016 (tax filing year 2015)

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Chat Hours of Operation:

 Period Time Day
Until January 4, 2016 7am – 7pm Monday – Friday
January 5 to April 15, 2016 24 hours a day Sunday – Saturday
April 16-19, 2016 24 hours Saturday – Tuesday
April 20-22, 2016 7am – 10pm Wednesday – Friday
April 23-29, 2016 7am – 7pm Saturday – Friday
April 30-May 1, 2016 Closed Saturday & Sunday
May 2, 2016 to January 3, 2017 7am – 7pm Monday – Friday

All times Central
Closed holidays as noted below

Phone Hours of Operation:

 Period Time Day
Until January 4, 2016 7am – 7pm Monday – Friday
January 5 to April 15, 2016 7am – Midnight Monday – Friday
January 5 to April 15, 2016 7am – 8pm Saturday & Sunday
April 16-17, 2016 7am – 8pm Saturday & Sunday
April 18-19, 2016 7am – midnight Monday & Tuesday
April 20-22, 2016 7am – 10pm Wednesday – Friday
April 23-29, 2016 7am – 7pm Saturday – Friday
April 30-May 1, 2016 Closed Saturday & Sunday
May 2, 2016 to January 3, 2017 7am – 7pm Monday – Friday

All times Central
Closed holidays as noted below

H&R Block Holidays

Customer Support Closure Dates

 Date Holiday Description
January 1 New Year’s Day
May 30 Memorial Day
July 4 Independence Day
September 5 Labor Day
November 24 Thanksgiving Day
November 25 Friday after Thanksgiving
December 24 Christmas Eve
December 25 Christmas
December 31 New Year’s Eve

 

100% Satisfaction 60-day Money-back Guarantee

If you are dissatisfied with the software for any reason, H&R Block will refund the full purchase price you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software. You must notify H&R Block of your dissatisfaction and the reason for your dissatisfaction with the software within sixty (60) days following your initial purchase of the software, and you must mail the original media or the original UPC code from the box and a copy of your original store receipt to H&R Block, postage prepaid. Send to:

H&R Block Money-back Guarantee
P.O. Box 32110
Kansas City, MO 64171

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Need Live Support? 1-800-HRBLOCK (1-800-472-5625) or Find An Office