2002 Windows Workarounds and Other Notices
Problem: TaxCut will not open if you do not have Internet Explorer
5.x installed. To verify your operating system version:
Solution: You must install Internet Explorer 5.x to run TaxCut. If your PC is running Windows 95, download and install Internet Explorer 5.x from Microsoft's Web site: http://www.microsoft.com/windows/ie/downloads/archive/default.asp.
NOTE: Do not install Internet Explorer 6.0 or higher. You must have a version of Internet Explorer that is between 5.0 and 5.5.
Problem: A known problem with an earlier version of the Windows
XP operating system may prevent access to Help Central. Windows XP displays the
following error message when attempting to display Help: "UIRetailMP MFC Application
has encountered a problem and needs to close"
The SP1 installation file and directions can be obtained at:
Problem: A known problem with the Windows XP operating system prevents
text from wrapping properly when entering questions for the H&R Block tax professional
in the TaxCut Professional Review wizard's question fields. Pressing the Enter key
does not bring cursor to the next line.
If you're having problems downloading an update using TaxCut's automatic update process from within the program and your system's Internet Options' proxy is set to "Use automatic configuration script", do one of the following:
Proxy servers are mostly used in large networks. If you must enter a username and password to gain Internet access, especially from your place of work or school, you may rely on a proxy server. If you have an individual local dial-up, cable, or DSL Internet account, it's unlikely you use a proxy server.
Problem: TaxCut does not support e-filing over proxy servers that
are configured to require username/password authentication.
If you don't have access to another computer with non-proxy Internet access, you must file a standard paper return.
Importing Microsoft Money 2001, 2002 or 2003 File: Money Must
Be Opened First
Problem: If you start TaxCut without first opening Money, and then
import your 2002 tax information, your tax information from 2001 or 2003 may be
imported instead of information from 2002.
If you would like to play the videos in TaxCut, we recommend that you insert the TaxCut CD in your CD-ROM drive before opening TaxCut.
If you experience a problem playing videos in TaxCut: