Customer Support

Contact our support team at 888-482-9288 or chat with us by launching the new Help Center in your personal software program and clicking on the "Chat for support" button.

All times Central. Closed holidays as noted below

Chat Hours of Operation:


 Period Time Day
Nov 2 – Dec 31, 2019
7am – 7pmMonday – Friday
Monday – Friday
Jan 1 – Jan 12, 2020
7am – 7pmMonday – Sunday
Monday – Sunday
Jan 13 – April 19, 2020
24 hours a dayMonday – Sunday
Monday – Sunday
April 20, 2020 – Jan 3, 2021
7am – 7pmMonday – Friday
Monday – Friday

Phone Hours of Operation:


 Period Time Day
Nov 2 – Dec 31, 2019
7am – 7pmMonday – Sunday
Monday – Sunday
Jan 1 – Jan 12, 2020
7am – 7pmMonday – Sunday
Monday – Sunday
Jan 13 – April 19, 2020
7am – MidnightMonday – Friday
Monday – Friday
Jan 13 – April 19, 2020
7am – 8pmSaturday – Sunday
Saturday – Sunday
April 20, 2020 – Jan 3, 2021
7am – 7pmMonday – Friday
Monday – Friday

H&R Block Holidays (Customer Support Closure Dates)


 Date Holiday Description
Jan 1
New Year’s Day
May 25
Memorial Day
July 4
Independence Day
Sept 7
Labor Day
Nov 26
Thanksgiving Day
 Date Holiday Description
Nov 27
Friday after Thanksgiving
Dec 24
Christmas Eve
Dec 25
Christmas
Dec 31
New Year's Eve

100% Satisfaction 60-day Money-back Guarantee


If you are dissatisfied with the software for any reason, H&R Block will refund the full purchase price you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software. You must notify H&R Block of your dissatisfaction and the reason for your dissatisfaction with the software within sixty (60) days following your initial purchase of the software, and you must mail the original media or the original UPC code from the box and a copy of your original store receipt to H&R Block, postage prepaid. Send to:

H&R Block Money-back Guarantee
P.O. Box 32110
Kansas City, MO 64171

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