Customer Support

Sign in to MyBlock to contact our customer support tax specialists. We’ll help you with your tax questions as well as any technical issues.

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All times Central. Closed holidays as noted below

Chat Hours of Operation:


 Period Time Day
January 3,
January 15, 2017
7am – 7pm7 days a week
7 days a week
January 16 to
April 21, 2017
24 hours a day7 days a week
7 days a week
April 22–23, 2017
7am – 7pmSaturday & Sunday
Saturday & Sunday
April 24, 2017 to
January 3, 2018
7am – 7pmMonday – Friday
Monday – Friday

Phone Hours of Operation:


 Period Time Day
January 3,
January 15, 2017
7am – 7pm7 days a week
7 days a week
January 16 to
April 21, 2017
7am – MidnightMonday – Friday
Monday – Friday
January 16 to
April 21, 2017
7am – 8pmSaturday & Sunday
Saturday & Sunday
April 22–23, 2017
7am – 8pmSaturday & Sunday
Saturday & Sunday
April 24, 2017 to
January 3, 2018
7am – 7pmMonday – Friday
Monday – Friday

H&R Block Holidays (Customer Support Closure Dates)


 Date Holiday Description
January 1
New Year’s Day
May 29
Memorial Day
July 4
Independence Day
September 4
Labor Day
November 23
Thanksgiving Day
 Date Holiday Description
November 24
Friday after Thanksgiving
December 24
Christmas Eve
December 25
Christmas
December 31
New Year’s Eve

100% Satisfaction 60-day Money-back Guarantee


If you are dissatisfied with the software for any reason, H&R Block will refund the full purchase price you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software. You must notify H&R Block of your dissatisfaction and the reason for your dissatisfaction with the software within sixty (60) days following your initial purchase of the software, and you must mail the original media or the original UPC code from the box and a copy of your original store receipt to H&R Block, postage prepaid. Send to:

H&R Block Money-back Guarantee
P.O. Box 32110
Kansas City, MO 64171

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