CD Received in Mail FAQs

Received a software disc in the mail? Get the answers you need to get started.

Frequently Asked Questions

Q

What is the difference between software purchased in a retail store and a CD received in the mail?

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A

When you buy directly from H&R Block, we offer convenient ways for you to take advantage of a variety of H&R Block promotional offers at competitive prices. We also give you a choice of how you would like to order: by phone (1-877-9CDMAIL1-877-9CDMAIL) or by purchasing online at www.hrblock.com. When you order directly from H&R Block, your order is conveniently delivered right to your computer, hassle-free.

Q

Why did H&R Block send me H&R Block Software when I didn't order it?

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A

H&R Block is making it easier and less time-consuming for you to find your tax preparation solution by mailing a copy of our software to you.

Q

I didn't order H&R Block Software. Will I be charged for this CD?

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A

No. You will not be charged for the software until you install it.

Q

I need a different version of H&R Block Software than what was sent to me, how do I get a different version?

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A

H&R Block has the version of our program to suit your needs available in retail stores and online.

Q

I have already ordered H&R Block Software, what do I do with this promotional CD you sent me?

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A

Thanks for ordering H&R Block's Software! Please pass the CD on to a friend or family member.