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Frequently Asked Questions

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Simply create a MoneyStream account and connect your bank account from their list of eligible accounts. Once your account is successfully connected, you’ll receive an email with a Tango Card redemption code within 2 weeks. This offer is good only for signups by February 15, 2015.

To qualify for this offer, you must have been invited by H&R Block and you must provide MoneyStream with the email address at which you received your invitation. Users who use a different email address to sign up for a MoneyStream account are not eligible for this offer. H&R Block reserves the right to suspend or terminate this offer at any time.

Your Tango Card can be spent on digital gift cards from top-name brands like iTunes®, Starbucks, The Home Depot®, and over 30 more — all without any fees or expiration dates. You can also donate the value of your Tango Card to inspiring non-profit organizations like Clean Water Fund, Habitat for Humanity, or National Park Foundation.

Bank accounts (checking and saving) and investment accounts are eligible for the gift card promotion. Credit cards, mortgage and loan accounts, and insurance accounts are not eligible.

H&R Block is adding new banks and financial institutions to its list of sites from which it can import tax documents, to make filing taxes easier and more convenient. By connecting your account within MoneyStream, you’ll enable additional testing of the automated software which imports tax documents.

MoneyStream is a service of MoneyStream, Inc., a California corporation. MoneyStream, Inc. was founded by a group with deep experience in developing complex platforms and handling sensitive personal information. MoneyStream launched in June, 2013, and has gained thousands of happy users since then.

MoneyStream is a new, innovative tool that enables you to stay on top of your finances by providing a “forward look” at your bills and income. When you link your accounts in MoneyStream, it can detect your bills and send you reminders when they are due. You will get a calendar view of your finances that is new and different, enabling you to better manage your money and will help you avoid unnecessary penalties and late fees. For more information, visit https://www.moneystream.com/hiw.html

MoneyStream uses the most current, safe technology measures to ensure that your data is safe. Briefly, their security includes:

  • Extreme technical security - All documents and sensitive account information is protected by military-grade 256-bit AES encryption that meets or surpasses that of even the most secure banks.
  • Extreme physical security - Their highly secure data center utilizes state-of-the art electronic surveillance and multi-factor access control systems.

Like most large companies, H&R Block uses a number of different companies to assist it with our core mission, of doing your taxes and getting you the biggest refund. We found that MoneyStream’s data collection capabilities could be helpful to our clients in gathering their tax data and properly entering it in to our tax products, making it easier for you to do your tax return and ensure you are getting your maximum refund by finding all credits and deductions. To make sure that data collection works well, we need help from clients like you to test their services.

The ability to gather tax information from accounts at various financial institutions for import into an individual tax return.

The MoneyStream service is free.

Yes. MoneyStream has mobile apps available on iTunes or on Google Play.

You can cancel your MoneyStream account at any time, but you must leave your account active long enough for us to complete testing to receive your Tango Card.

MoneyStream enables you to enter your authentication information (e.g., your regular user name and password) for thousands of accounts. MoneyStream safely stores that information, and then their software periodically accesses account information for each linked account to give you a complete view of your current account balances and upcoming bills, all in one place.

Absolutely not. Your information will be used ONLY for this test and to enable MoneyStream to provide its regular services to you.

No. MoneyStream will provide us only limited aggregated data only to help us understand the test results. No personal information will be disclosed to us without your permission. Should you prepare a tax return with us, MoneyStream will have the capability to transfer tax documents to H&R Block at that time, with your permission.

If you choose to remain active with MoneyStream, your data will remain in your secure MoneyStream account and be available to you through the MoneyStream service and mobile apps. If you decide you want to close your MoneyStream account, simply email or call MoneyStream support and your account will be deleted within one business day.

  1. H&R Block Online and H&R Block Software get unlimited sessions of live, personal tax advice with a tax professional with Online Assist and Software Assist for a fee. Standard live chat hours apply (7:00 a.m. to 7:00 p.m. Mon.-Sun. (all times CT).
  2. Free In-person Audit Support is available only for clients who purchase and use H&R Block desktop software solutions to prepare and successfully file their 2021 individual income tax return (federal or state). It does not provide for reimbursement of any taxes, penalties, or interest imposed by taxing authorities and does not include legal representation. Additional terms and restrictions apply; See Free In-person Audit Support for complete details.
  3. H&R Block tax software and online prices are ultimately determined at the time of print or e-file. All prices are subject to change without notice.
  4. H&R Block is a registered trademark of HRB Innovations, Inc.
  5. Emerald Cash Rewards™ are credited on a monthly basis. Rewards are in the form of a cash credit loaded onto the card and are subject to applicable withdrawal/cash back limits. Merchants/Offers vary.
  6. If you discover an error in the H&R Block tax preparation software that entitles you to a larger refund (or smaller liability), we will refund the software fees you paid to prepare that return and you may use our software to amend your return at no additional charge. To qualify for the H&R Block Maximum Refund Guarantee, the refund claim must be made during the calendar year in which the return was prepared and the larger refund or smaller tax liability must not be due to incomplete, inaccurate, or inconsistent information supplied by you, positions taken by you, your choice not to claim a deduction or credit, conflicting tax laws, or changes in tax laws after January 1, 2022.
  7. If the online tax preparation or tax software makes an arithmetic error that results in your payment of a penalty and/or interest to the IRS that you would otherwise not have been required to pay, H&R Block will reimburse you up to a maximum of $10,000. Terms and conditions apply; see Accurate Calculations Guarantee for details.
  8. H&R Block is a registered trademark of HRB Innovations, Inc. TurboTax® and Quicken® are registered trademarks of Intuit, Inc. TaxAct® is a registered trademark of TaxAct, Inc. Windows® is a registered trademark of Microsoft Corporation.
  9. Prices based on hrblock.com, turbotax.com and intuit.taxaudit.com (as of 11/28/17). TurboTax® offers limited Audit Support services at no additional charge. H&R Block Audit Representation constitutes tax advice only. Consult your attorney for legal advice. Power of Attorney required. Does not provide for reimbursement of any taxes, penalties or interest imposed by taxing authorities. Terms and conditions apply.
  10. The audit risk assessment is not a guarantee you will not be audited.
  11. Audit Defense only available in TurboTax Max bundle.
  12. Receive 20% off next year’s tax preparation if we fail to provide any of the 4 benefits included in our “No Surprise Guarantee” (Upfront Transparent Pricing, Transparent Process, Free Audit Assistance, and Free Midyear Tax Check-In). Limitations apply. Description of benefits and details at hrblock.com/guarantees.
  1. State e-file available within the program. An additional fee applies for online. State e-file not available in NH. Additional state programs are extra. Most state programs are available in January. Release dates vary by state. Online AL, DC and TN do not support nonresident forms for state e-file. Software DE, HI, LA, ND and VT do not support part-year or nonresident forms.
  2. H&R Block prices are ultimately determined at the time of print or e-file. All prices are subject to change without notice.
  3. H&R Block online tax preparation and Tax Pro Review prices are ultimately determined at the time of print or e-file. All prices are subject to change without notice.
  4. A simple tax return excludes self-employment income (Schedule C), capital gains and losses (Schedule D), rental and royalty income (Schedule E), farm income (Schedule F) shareholder/partnership income or loss (Schedule K-1), and earned income credit (Schedule EIC).
  5. State programs can be added within the program for an additional cost. Most state programs available in January. Release dates vary by state. The following states do not support part-year/nonresident forms: AL, DC, HI and MT.
  6. Enrolled Agents do not provide legal representation; signed Power of Attorney required. Audit services constitute tax advice only. Consult an attorney for legal advice. Void where prohibited.
  7. Starting December 1, 2017
  8. Does not include in-person audit representation, which is sold separately. H&R Block does not provide legal advice.
  9. View terms and conditions.
  10. ©2017-2021 and TM, NerdWallet, Inc. All Rights Reserved. H&R Block Free Online, NerdWallet’s 2021 winner for Best Online Tax Software for Simple Returns.
  1. State e-file not available in NH. E-file fees do not apply to NY state returns. State e-file available for $19.95.
  2. Personal state programs are $39.95 each (state e-file available for $19.95). Most personal state programs available in January; release dates vary by state. State e-file not available in NH. E-file fees do not apply to NY state returns.

    Additional disclaimer for business e-files: State e-file for business returns only available in CA, CT, MI, NY, VA, WI
  3. Additional state programs are extra. Most state programs available in January; release dates vary by state.
  4. All prices are subject to change without notice.
  5. One state program can be downloaded at no additional cost from within the program. Additional state programs extra.
  6. One personal state program and unlimited business state program downloads are included with the purchase of this software. Additional personal state programs extra.
  1. Subject to $125 minimum charge.
    Offer valid for tax preparation fees for new clients only. A new client is an individual who did not use H&R Block office services to prepare his or her 2016 tax return. Valid receipt for 2016 tax preparation fees from a tax preparer other than H&R Block must be presented prior to completion of initial tax office interview. May not be combined with other offers. Offer period March 1 – 25, 2018 at participating offices only. To qualify, tax return must be paid for and filed during this period. Visit hrblock.com/halfoff to find the nearest participating office or to make an appointment. OBTP# B13696 ©2018 HRB Tax Group, Inc.
  2. Results vary. All tax situations are different. Fees apply if you have us file a corrected or amended return. The IRS allows taxpayers to amend returns from the previous three tax years to claim additional refunds to which they are entitled. Applies to individual tax returns only. At participating offices.
  3. Price for Federal 1040EZ may vary at certain locations. See local office for pricing.
  4. Type of federal return filed is based on taxpayer's personal situation and IRS rules/regulations. Form 1040EZ is generally used by single/married taxpayers with taxable income under $100,000, no dependents, no itemized deductions, and certain types of income (including wages, salaries, tips, taxable scholarships or fellowship grants, and unemployment compensation). Additional fees apply with Earned Income Credit and you file any other returns such as city or local income tax returns, or if you select other products and services such as Refund Transfer. Available at participating U.S. locations.
  5. If H&R Block makes an error on your return, we'll pay resulting penalties and interest.
  6. If you discover an H&R Block error on your return that entitles you to a larger refund (or smaller tax liability), we’ll refund the tax prep fee for that return and file an amended return at no additional charge. Refund claims must be made during the calendar year in which the return was prepared.
  7. By authorizing H&R Block to e-file your tax return, or by taking the completed return to file, you are accepting the return and are obligated to pay all fees when due.
  8. H&R Block will explain the position taken by the IRS or other taxing authority and assist you in preparing an audit response. Does not include Audit Representation.
  9. H&R Block provides tax advice only through Peace of Mind® Extended Service Plan, Audit Assistance and Audit Representation. Consult your own attorney for legal advice. Power of Attorney required. Void where prohibited. Conditions apply. See Peace of Mind® Terms for details.
  10. Available only at participating H&R Block offices. CAA service not available at all locations. H&R Block does not provide immigration services. An ITIN is an identification number issued by the U.S. government for tax reporting only. Having an ITIN does not change your immigration status. You are required to meet government requirements to receive your ITIN. Additional fees and restrictions may apply.
  11. For tax years beginning after 2017, applicants claimed as dependents must also prove U.S. residency unless the applicant is a dependent of U.S. military personnel stationed overseas. A passport that doesn’t have a date of entry won’t be accepted as a stand-alone identification document for dependents.
  12. Supporting Identification Documents must be original or copies certified by the issuing agency. Original supporting documentation for dependents must be included in the application.
  13. At participating offices. Results may vary. Only available for returns not prepared by H&R Block. All tax situations are different and not everyone gets a refund. Fees apply if you have us file an amended return. The IRS allows taxpayers to amend returns from the previous three tax years to claim additional refunds to which they are entitled. Applies to individual tax returns only.
  14. Starting price for simple federal return. Price varies based on complexity. Starting price for state returns will vary by state filed and complexity.
  15. Audit services only available at participating offices.
  16. Comparison based on paper check mailed from the IRS.
  17. Amended tax returns not included in flat fees. A separate agreement is required for all Tax Audit & Notice Services. Tax Audit & Notice Services include tax advice only. Consult your own attorney for legal advice. A Power of Attorney may be required for some Tax Audit & Notice Services.
  18. Qualifying individuals only. See www.irs.gov for qualifications.
  19. Important Terms, Conditions and Limitations apply. See Tax Identity Shield Terms, Conditions and Limitations for complete details.
  20. Valid for an original 2019 personal income tax return for our Tax Pro Go service only. Must provide a copy of a current police, firefighter, EMT, or healthcare worker ID to qualify. No cash value and void if transferred or where prohibited. Offer valid for returns filed 5/1/2020 - 5/31/2020. If the return is not complete by 5/31, a $99 fee for federal and $45 per state return will be applied.
  21. H&R Block does not provide audit, attest or public accounting services and therefore is not registered with the board of accountancy of the State in which the tax professional prepares returns.
  22. The tax identity theft risk assessment will be provided in January 2019. The tax identity theft risk assessment is based on various data sources and actual risk may vary beyond factors included in analysis.
  23. Due to federally declared disaster in 2017 and/or 2018, the IRS will allow affected taxpayers an extended filing date to file and pay for their 2017 taxes. See IRS.gov for details.
  24. Free ITIN application services available only at participating H&R Block offices, and applies only when completing an original federal tax return (prior or current year). CAA service not available at all locations.
  25. The Send A Friend coupon must be presented prior to the completion of initial tax office interview. A new client is defined as an individual who did not use H&R Block or Block Advisors office services to prepare his or her prior-year tax return. Discount valid only for tax prep fees for an original 2017 personal income tax return prepared in a participating office. May not be combined with any other promotion including Free 1040EZ. Void if sold, purchased or transferred, and where prohibited. No cash value. Must be a resident of the U.S., in a participating U.S. office. Expires 4/10/2018. Referring client will receive a $20 gift card for each valid new client referred, limit two. Gift card will be mailed approximately two weeks after referred client has had his or her taxes prepared in an H&R Block or Block Advisors office and paid for that tax preparation. Referred client must have taxes prepared by 4/10/2018. H&R Block employees, including Tax Professionals, are excluded from participating.
  26. Available at participating offices and if your employer(s) participate in the W-2 Early AccessSM program.
  27. Valid for 2017 personal income tax return only. Return must be filed January 5 - February 28, 2018 at participating offices to qualify. Type of federal return filed is based on your personal tax situation and IRS rules. Form 1040EZ is generally used by single/married taxpayers with taxable income under $100,000, no dependents, no itemized deductions, and certain types of income (including wages, salaries, tips, some scholarships/grants, and unemployment compensation). Additional fees apply for Earned Income Credit and certain other additional forms, for state and local returns, and if you select other products and services. Visit hrblock.com/ez to find the nearest participating office or to make an appointment. OBTP#B13696 ©2017 HRB Tax Group, Inc.
  1. This is an optional tax refund-related loan from MetaBank®, N.A.; it is not your tax refund. Loans are offered in amounts of $250, $500, $750, $1,250 or $3,500. Approval and loan amount based on expected refund amount, eligibility criteria, and underwriting. If approved, funds will be loaded on a prepaid card and the loan amount will be deducted from your tax refund, reducing the amount paid directly to you. Tax returns may be e-filed without applying for this loan. Fees for other optional products or product features may apply. Limited time offer at participating locations. HRB Maine License No. FRA2. OBTP#B13696. ©2021 HRB Tax Group, Inc.
  2. H&R Block Emerald Prepaid Mastercard® is issued by MetaBank®, N.A., Member FDIC, pursuant to license by Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design are registered trademarks of Mastercard International Incorporated. Additional fees, terms and conditions apply; consult your Cardholder Agreement for details. ©2021 HRB Tax Group, Inc.
  3. For a full schedule of Emerald Card fees, see your Cardholder Agreement.
  4. Payroll, unemployment, government benefits and other direct deposit funds are available on effective date of settlement with provider. Please check with your employer or benefits provider as they may not offer direct deposit or partial direct deposit. Faster access to funds is based on comparison of traditional banking policies for check deposits versus electronic direct deposit.
  5. Fees apply to Emerald Card bill pay services. See Online and Mobile Banking Agreement for details.
  6. H&R Block Emerald Advance® line of credit, H&R Block Emerald Savings® and H&R Block Emerald Prepaid Mastercard® are offered by MetaBank®, N.A., Member FDIC. Cards issued pursuant to license by Mastercard International Incorporated. Emerald AdvanceSM is subject to underwriting approval with available credit limits between $350-$1,000. Fees apply. Offered at participating locations. Promotional period 11/11/2021 – 1/8/2022. Mastercard is a registered trademark, and the circles design are registered trademarks of Mastercard International Incorporated. OBTP# B13696 ©2021 HRB Tax Group, Inc.
  7. When you use an ATM, in addition to the fee charged by the bank, you may be charged an additional fee by the ATM operator. See your Cardholder Agreement for details on all ATM fees.
  8. Emerald Card Retail Reload Providers may charge a convenience fee. Any Retail Reload Fee is an independent fee assessed by the individual retailer only and is not assessed by H&R Block or MetaBank®.
  9. Refund Transfer is an optional tax refund-related product provided by MetaBank®, N.A., Member FDIC. Refund Transfer is a bank deposit product, not a loan. You can file your return and receive your refund without applying for a Refund Transfer. Payments you authorize from the account associated with your Refund Transfer will reduce the net proceeds of your refund sent to you. Fees apply. A qualifying expected tax refund and e-filing are required. Other restrictions apply; see terms and conditions for details. H&R Block Maine License Number: FRA2. ©2021 HRB Tax Group, Inc.
  10. Neither H&R Block nor MetaBank® charges a fee for Emerald Card mobile updates; however, standard text messaging and data rates may apply.
  11. US Mastercard Zero Liability does not apply to commercial accounts (except for small business card programs). Conditions and exceptions apply – see your Cardholder Agreement for details about reporting lost or stolen cards and liability for unauthorized transactions.
  12. Requires purchase of a Refund Transfer (RT), for which a temporary bank account is required and fees apply. See RT Application for full terms and conditions. RT is provided by MetaBank®, N.A., Member FDIC. Fees apply. You must meet legal requirements for opening a bank account. A RT is a bank deposit, not a loan, and is limited to the size of your refund less applicable fees. You can electronically file your return and receive your refund without a RT, a loan or extra fees. H&R Block Maine License Number: FRA2. Available at participating offices. RT is a tax refund-related deposit product.
  13. Availability of Refund Transfer (RT) funds varies by state. Funds will be applied to your selected method of disbursement once they are received from the state taxing authority.
  14. The Check-to-Card service is provided by Sunrise Banks, N.A. and Ingo Money, Inc., subject to the Sunrise Banks and Ingo Money Service Terms and Conditions, the Ingo Money Privacy Policy, and the Sunrise Banks, N.A. Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money's sole discretion. Fees apply for approved Money in Minutes transactions funded to your card or account. Unapproved checks will not be funded to your card or account. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card or account. See your Cardholder or Account Agreement for details.
  15. The Rapid Reload logo is a trademark owned by Wal-Mart Stores. Inc. Rapid Reload not available in VT and WY. Fees apply. Check cashing fees may also apply. Check cashing not available in NJ, NY, RI, VT and WY.
  16. If approved, you could be eligible for a credit limit between $350 and $1,000.
  17. Minimum monthly payments apply. Line balance must be paid down to zero by February 15 each year. Year-round access may require an Emerald Savings® account.
  18. Fees apply when making cash payments through MoneyGram® or 7-11®.
  19. Please consult your tax professional for further information regarding eligibility, tax-deductibility of Traditional IRA contributions, tax-deferred/tax-exempt interest, limitations and tax consequences of distributions for college expenses and first-time home purchases, and additional IRS rules governing both Traditional and Roth IRAs. Severe penalties may be imposed for contributions and distributions not made in accordance with IRS rules.
  20. Under MasterCard’s Zero Liability Policy, your liability for unauthorized transactions on your Card Account is $0.00 if you notify us promptly upon becoming aware of the loss or theft, and you exercise reasonable care in safeguarding your Card from loss, theft, or unauthorized use. These provisions limiting your liability do not apply to debit transactions not processed by MasterCard or to unregistered cards.
  21. Transferring funds from another bank account to your Emerald Card may not be available to all cardholders and other terms and conditions apply. There are limits on the total amount you can transfer and how often you can request transfers. MetaBank® does not charge a fee for this service; please see your bank for details on its fees.
  22. 7-ELEVEN is a registered trademark of 7-Eleven, Inc.
  23. ©2015 InComm. All Rights Reserved. Vanilla Reload is provided by ITC Financial Licenses, Inc. ITC Financial Licenses, Inc. is licensed as a Money Transmitter by the New York State Department of Financial Services. Terms and conditions apply.
  24. If you request cash back when making a purchase in a store, you may be charged a fee by the merchant processing the transaction. Always ask the merchant if a surcharge applies when requesting cash back at the point of sale.
  25. Applicants must be 18 years of age in the state in which they reside (19 in Nebraska and Alabama, 21 in Puerto Rico.) Identity verification is required. Both cardholders will have equal access to and ownership of all funds added to the card account. See Cardholder Agreement for details.
  26. Use of (Tap) for Balance is governed by the H&R Block Mobile and Online Banking Online Bill Payment Agreement and Disclosure. Once activated, you can view your card balance on the login screen with a tap of your finger. You should enable the security features on your mobile device, because anyone who has access to it will be able to view your account balance. You also accept all risk associated with (Tap) for Balance, and agree that neither H&R Block, MetaBank® nor any of their respective parents or affiliated companies have any liability associated with its use. You will still be required to login to further manage your account.
  27. Timing is based on an e-filed return with direct deposit to your Card Account.
  28. Your wireless carrier may charge a fee for text messaging or data usage.
  1. Enrollment in, or completion of, the H&R Block Income Tax Course is neither an offer nor a guarantee of employment. Additional qualifications may be required. Enrollment restrictions apply. There is no tuition fee for the H&R Block Income Tax Course; however, you may be required to purchase course materials. State restrictions may apply. Additional training or testing may be required in CA, MD, OR, and other states. Valid at participating locations only. Void where prohibited. This course is not open to any persons who are currently employed by or seeking employment with any professional tax preparation company or organization other than H&R Block. During the course, should H&R Block learn of any student’s employment or intended employment with a competing professional tax preparation company, H&R Block reserves the right to immediately cancel the student’s enrollment. The student will be required to return all course materials, which may be non-refundable. Discount is off course materials in states where applicable. Discount must be used on initial purchase only. Not valid on subsequent payments. Expires January 31, 2021. CTEC# 1040-QE-2355 ©2020 HRB Tax Group, Inc.

    H&R Block has been approved by the California Tax Education Council to offer The H&R Block Income Tax Course, CTEC# 1040-QE-2355, which fulfills the 60-hour “qualifying education” requirement imposed by the State of California to become a tax preparer. A listing of additional requirements to register as a tax preparer may be obtained by contacting CTEC at P.O. Box 2890, Sacramento, CA 95812-2890; or at www.ctec.org.
  2. The course consists of 78 hours of instruction in Maryland, 89 hours of instruction in Oregon and 89 hours of instruction in California.
  3. University of Phoenix® is a registered trademark of Apollo Group, Inc., in the United States and/or other countries. H&R Block does not automatically register hours with UOP. Students will need to contact UOP to request matriculation of credit. Additional fees may apply from the University of Phoenix®
  4. Western Governors University is a registered trademark in the United States and/or other countries. H&R Block does not automatically register hours with WGU. Students will need to contact WGU to request matriculation of credit. Additional fees may apply from WGU.
  5. Southern New Hampshire University is a registered trademark in the United State and/or other countries. H&R Block does not automatically register hour with SNHU. Students will need to contact SNHU to request matriculation of credit. Additional feed may apply from SNHU.