What Will H&R Block With Watson Mean for You?

February 06, 2017 : Allie Freeland

Taxes are personal, so tax preparation should not be a simple, check-the-box process. With thousands of pages in the U.S. Tax Code, there’s a lot to learn and ample room for interpretation. Getting the best outcome requires taking multiple data points and a variety of life events like buying a house, getting married, having a child, and even starting a business into account. There are multiple correct ways to complete a tax return and the IRS will accept them all.

That’s why H&R Block is bringing one of the most powerful tools created today to tax preparation – to personalize our tax experience more than ever before. In H&R Block offices nationwide, we’re combining our tax professionals’ expertise, knowledge, and judgment with IBM Watson’s cognitive computing which could mean more money for you.

To do this, Block is putting the same technology that’s helping humans fight disease, predicting global weather patterns and improving education for kids around the world to work for you.

“What is IBM Watson?”

IBM Watson represents a new era in technology called cognitive computing. Cognitive computing is technology that processes information more aligned to how humans think– Watson can understand natural language, reason by understanding tone and emotion, learn over time and interact naturally. Experts partner with Watson to train it to consume and analyze data, recognize patterns and process natural language. Watson then synthesizes massive amounts of information and generates possible solutions and hypotheses. Watson is already revolutionizing multiple data-rich and complex industries; imagine what it will do when we teach it about taxes?

“How will my tax preparation experience change?”

Clients who visit H&R Block will see an enhanced experience at the tax desk, bringing even more customization to the tax filing process.

With a monitor highlighting how your taxes are being computed and impacted by numerous aspects of the tax code, you can see that there are many paths you can take to file a return with the IRS – pinpointing the route that delivers a maximum refund. Your info, your credits, your deductions – it’s all there for you to see and you can follow along with your tax pro and Watson.

“How will my tax pro work with Watson?”

While we’re enhancing the client experience, the tax pro remains the most critical factor in the process.

Combining the brainpower of tax professionals with the cognitive computing of Watson, your tax pro will assess your options and determine the best solution based on your individual tax situation. With Watson, they’ll work to unlock every credit and deduction you’re entitled to, provide tax tips and highlight missed opportunities that – if taken advantage of – could improve your tax situation next year.

“Is there an additional fee associated with this?”

At no additional cost, your income tax returns will have another measure of ensuring every credit and deduction you deserve is found.

And, it’s only available at H&R Block.

Some things you have to see for yourself… Make an appointment with a tax professional at H&R Block today.

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Allie Freeland

Allie Freeland

Contributing Editor, H&R Block

Allie is the Contributing Editor of the H&R Block blog, Block Talk. She has been a practicing grammar geek since 2007.

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