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Karen Orosco

President, Global Consumer Tax & Service Delivery

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Karen Orosco is President, Global Consumer Tax and Service Delivery for H&R Block. In this position, Orosco will drive the growth of global consumer tax and lead more than 12,000 company- and franchise-owned offices in the United States, Canada, and Australia, the organization’s do-it-yourself (DIY) tax solutions, end-to-end tax pro experience management, tax transformation, and a consumer tax products and support team.  Orosco joined H&R Block in 1999 and under her leadership, the company’s retail business has launched new virtual channels and achieved its highest performance in client growth and market share in over a decade. She previously served as senior vice president, U.S. retail where she instilled a culture of operational excellence across a vast retail network while developing strategies to reach new client segments critical for future growth.

During her tenure at H&R Block, Orosco has held a variety of technology, operations and client service positions including serving as vice president of retail operations; vice president, information technology; and vice president, strategic sourcing. Her diverse leadership background on major initiatives such as the creation of a new development center and the design of the corporate headquarters in Kansas City has given her an appreciation for the importance of careful planning, disciplined execution, and strong partnership.

Orosco holds a bachelor’s degree in finance from the University of Houston and an MBA from the University of Kansas. She received the Henry Bloch Community Service Award in 2012.

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