Mom survey shows taxes a source of anxiety

March 25, 2019 : Annelise Wiens

Considering all the tasks a mom does, it may not be surprising that more than 40 percent of mothers feel overwhelmed during tax season, according to a new tax survey of 1,000 moms commissioned by H&R Block. Their largest source of anxiety when it comes to the process of filing their taxes is potentially owing money on their tax return (34 percent). Lynn Ebel – tax attorney, director at The Tax Institute at H&R Block, and mother of two – shared her hard-earned advice for busy moms who still need to file their taxes.

Download full mom survey results 

Larger, expanded child tax credit is good news for moms anxious about owing

According to the mom survey, more than 2 in 5 moms feel overwhelmed during tax season and their largest source of anxiety about filing their taxes is owing money. The good news, according to Ebel, is that families with children under 17, especially those who claim the standard deduction, are most likely to get a refund bigger than anticipated, unless they had updated their withholding with their employer at the beginning of the year.

“That’s because the child tax credit doubled to $2,000 per child and more families will qualify for it. 51 percent of moms surveyed didn’t know the child tax credit had changed, so this could be a pleasant surprise,” said Ebel.

Moms anxious about paperwork, tax return prep need help their way

Together, 4 in 10 moms said the largest sources of tax anxiety are gathering the necessary documents and filling out their actual tax return. Every year, 150 million Americans file taxes and 97 percent of them rely on some type of help. Moms’ needs evolve and so does the kind of help they need and how they get it.

“If moms want help in person, online, or virtually, H&R Block is the only tax preparation company to offer complete choice on how you get the tax help you need,” said Ebel. “That could mean dropping off documents at an H&R Block office, uploading files virtually for a tax expert to complete, stopping-in to work with one of our experienced tax professionals, or completing your taxes online with the help you need from a tax professional, whether that’s answering your questions through live chat or reviewing your tax return and submitting it for you.”

Ebel advises that organizing the necessary documents can make tax prep progress more smoothly, and checking the documents against last year’s return or a customized tax prep checklist can help moms make sure they aren’t missing important documents.

“You can create your own tax prep checklist at Remember you’ll also need information that’s not coming in a tax information document, like SSNs for your kids and their daycare’s tax identification number,” said Ebel.

Removing surprises from tax time – including tax prep sticker shock

Taxes are a source of anxiety and stress for people. Ebel points out this year in particular, moms are worried about how they are impacted by tax reform and what it will mean for their tax refunds. To add to the stress, the tax industry has been slow to evolve to consumers’ needs. A stressful topic and a stodgy industry has created a bad experience for many consumers.

“H&R Block is helping remove stress by providing transparency, starting with price,” said Ebel. “We’re the first major brand to remove the mystery of pricing with our new upfront, transparent pricing. H&R Block clients can know the price before they begin, with price transparency from start to finish, no surprises.”

In an H&R Block office, consumers have three simple steps to know the price before they begin. First, they can determine the base price that matches their personal situation, with categories like W-2 income only, or are paying student loans, are a family or a homeowner. Next, they can determine if they need to file any state returns. They then review a list of what happened in their life during the year. At that point, clients will know their price to have their return prepared.

Doing their taxes may be one more anxiety-inducing item on moms’ overwhelming to-do lists, but Ebel says the upside is significant. It’s not just the chance to get the most out of their tax return, but an annual touchpoint to look at their whole financial picture and plan for the outcome they want next year.

“The key is getting the help and support you need. When you’re a mom, the same things might not work for you anymore and that’s ok. At H&R Block, we can help you how you want and need,” said Ebel.

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Annelise Wiens

Former Editor and Producer

As the former newsroom editor, Annelise Wiens was interested in more than just tax and industry news, but the stories of H&R Block's 80,000 associates, their communities and H&R Block's world headquarters in Kansas City, Mo. Wiens joined H&R Block in 2014 from a public relations agency, where she worked with clients in the financial services industry. Before that, she worked as a communicator for a senior member of the United States House of Representatives. She graduated from Biola University in La Mirada, CA with a bachelor's degree in history.

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