{"id":22459,"date":"2012-12-06T10:00:35","date_gmt":"2012-12-06T10:00:35","guid":{"rendered":"https:\/\/www.hrblock.com\/tax-center\/newsroom\/looking-ahead-hr-block-unveils-client-centric-strategy-at-annual-investor-conference\/"},"modified":"2023-03-02T12:40:45","modified_gmt":"2023-03-02T18:40:45","slug":"client-centric-strategy-for-financial-services","status":"publish","type":"newsroom","link":"https:\/\/www.hrblock.com\/tax-center\/newsroom\/around-block\/financial-statements\/client-centric-strategy-for-financial-services\/","title":{"rendered":"Looking Ahead: H&#038;R Block Unveils Client-Centric Strategy at Annual Investor Conference"},"content":{"rendered":"<h2 title=\"Financial Services, Consistent Service Quality and Global Strategy Hallmarks of 2013 and Beyond\">Financial Services, Consistent Service Quality and Global Strategy Hallmarks of 2013 and Beyond<\/h2>\n<p><span style=\"line-height: 1.6;\">At the company\u2019s annual investor conference earlier today, Bill Cobb, President and CEO of H&amp;R Block, Inc. (NYSE: <\/span><a style=\"line-height: 1.6;\" title=\"HRB\" href=\"http:\/\/www.marketwire.com\/news_room\/Stock?ticker=HRB\">HRB<\/a><span style=\"line-height: 1.6;\">), laid out his strategic vision for the company and proudly positioned H&amp;R Block as the only tax preparation firm that can serve clients with income tax preparation and related services anywhere, anyway and anytime.<\/span><\/p>\n<p>In addition, H&amp;R Block senior leaders outlined the company\u2019s growth strategies and outlook for fiscal year 2013 and beyond.<\/p>\n<p>Cobb unveiled the company\u2019s new vision, purpose and values while outlining the business mindset shifts that will define the coming years.<\/p>\n<ul>\n<li>Deliver industry-leading tax preparation plus financial products and services<\/li>\n<li>Grow the already successful international footprint in Australia and Canada, expand its presence in Brazil and India, and explore other strategic markets<\/li>\n<li>Create a year-round presence and relationship with clients<\/li>\n<li>Deliver consistent, service quality to clients anywhere, anyway and anytime they want to be served.<\/li>\n<\/ul>\n<p>\u201cWe are a company that is centered on tax preparation. That is what we\u2019re known for and that is what we\u2019re best-in-class at delivering,\u201d Cobb explained to the investors and analysts attending the conference. \u201cAnd while we want to continue that legacy of looking at our clients\u2019 lives through the tax lens, we see opportunities to provide additional help to those clients outside of tax prep on a year-round basis.\u201d<\/p>\n<p>Jason Houseworth, President of U.S. Tax Services, provided an in-depth review of the company\u2019s U.S. tax preparation strategy, coming off a record 25.6 million total clients served worldwide \u2014 including 22.3 million in the United States \u2014 in fiscal year 2012. Houseworth described the company\u2019s vision for enhancing the client experience across multiple channels and outlined its plans for a third consecutive year of client growth.<\/p>\n<p>Susan Ehrlich, President of Financial Services, highlighted key innovations in products and services to serve clients year-round both in and out of the tax offices. The company is looking to grow from a record 2.9 million Emerald Cards issued and $9.5 billion loaded to cards last year.<\/p>\n<p>Finally, Greg Macfarlane, Chief Financial Officer, reviewed fiscal 2013 second quarter results and addressed the company\u2019s cost structure, growth prospects, capital allocation strategy and strategic plans for H&amp;R Block Bank.<\/p>\n<p>The event was webcast live in a listen-only format for the media and public on H&amp;R Block\u2019s website. A replay of today\u2019s webcast and the related slide presentation is available on H&amp;R Block\u2019s investor relations web page at <a title=\"hrblock.com\" href=\"http:\/\/ctt.marketwire.com\/?release=962566&amp;id=2362519&amp;type=1&amp;url=http%3a%2f%2fwww.hrblock.com%2f\">www.hrblock.com<\/a>. A transcript of the event will be posted on the investor relations website on Monday, Dec. 10, 2012.<\/p>\n<p><strong>Forward Looking Statements<\/strong><br \/>\nThis press release may contain forward-looking statements within the meaning of the securities laws. Forward-looking statements can be identified by the fact that they do not relate strictly to historical or current facts. They often include words or variation of words such as \u201cexpects,\u201d \u201canticipates,\u201d \u201cintends,\u201d \u201cplans,\u201d \u201cbelieves,\u201d \u201cseeks,\u201d \u201cestimates,\u201d \u201cprojects,\u201d \u201cforecasts,\u201d \u201ctargets,\u201d \u201cwould,\u201d \u201cwill,\u201d \u201cshould,\u201d \u201ccould\u201d or \u201cmay\u201d or other similar expressions. Forward-looking statements provide management\u2019s current expectations or predictions of future conditions, events or results. All statements that address operating performance, events or developments that we expect or anticipate will occur in the future are forward-looking statements. They may include estimates of revenues, income, earnings per share, capital expenditures, dividends, liquidity, capital structure or other financial items, descriptions of management\u2019s plans or objectives for future operations, products or services, or descriptions of assumptions underlying any of the above. All forward-looking statements speak only as of the date they are made and reflect the Company\u2019s good faith beliefs, assumptions and expectations, but they are not guarantees of future performance or events. Furthermore, the Company disclaims any obligation to publicly update or revise any forward-looking statement to reflect changes in underlying assumptions, factors, or expectations, new information, data or methods, future events or other changes, except as required by law. By their nature, forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially from those suggested by the forward-looking statements. Factors that might cause such differences include, but are not limited to, a variety of economic, competitive and regulatory factors, many of which are beyond the Company\u2019s control and which are described in our Annual Report on Form 10-K for the fiscal year ended April 30, 2012 in the section entitled \u201cRisk Factors,\u201d as well as additional factors we may describe from time to time in other filings with the Securities and Exchange Commission. You should understand that it is not possible to predict or identify all such factors and, consequently, you should not consider any such list to be a complete set of all potential risks or uncertainties.<\/p>\n<p><strong>About H&amp;R Block<\/strong><br \/>\nH&amp;R Block, Inc. (NYSE: <a title=\"ticker\" href=\"http:\/\/www.marketwire.com\/news_room\/Stock?ticker=HRB\">HRB<\/a>) is the world\u2019s largest tax services provider, having prepared more than 600 million tax returns worldwide since 1955. In fiscal 2012, H&amp;R Block had revenues of $2.9 billion and prepared 25.6 million tax returns worldwide. Tax return preparation services are provided in <a title=\"company owned\" href=\"http:\/\/ctt.marketwire.com\/?release=903625&amp;id=1756876&amp;type=1&amp;url=http%3a%2f%2fwww.hrblock.com%2ftaxes%2fproducts%2f64.html\">company-owned<\/a> and <a title=\"franchise\" href=\"http:\/\/ctt.marketwire.com\/?release=903625&amp;id=1756879&amp;type=1&amp;url=http%3a%2f%2fwww.hrblock.com%2fcompany%2ftax_franchise%2fexisting%2findex.html\">franchise<\/a> retail tax offices by nearly 100,000 professional tax preparers, and through H&amp;R Block At Home\u2122 digital products. H&amp;R Block Bank provides affordable banking products and services. For more information, visit the <a title=\"press center\" href=\"http:\/\/ctt.marketwire.com\/?release=903625&amp;id=1756882&amp;type=1&amp;url=http%3a%2f%2fwww.hrblock.com%2fpress%2findex.jsp\">H&amp;R Block Online Press Center<\/a>.<\/p>\n<p><strong>Investor Relations:<\/strong><br \/>\nDerek Drysdale 816-854-4513 derek.drysdale@hrblock.com<\/p>\n<p><strong>Media Relations:<\/strong><br \/>\nGene King 816.854.4287 gene.king@hrblock.com<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Financial Services, Consistent Service Quality and Global Strategy Hallmarks of 2013 and Beyond At the company\u2019s annual investor conference earlier today, Bill Cobb, President and CEO of H&amp;R Block, Inc. (NYSE: HRB), laid out his strategic vision for the company and proudly positioned H&amp;R Block as the only tax preparation firm that can serve clients [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":26965,"menu_order":0,"template":"","tags":[],"news-categories":[23376,23379],"class_list":["post-22459","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","news-categories-around-block","news-categories-financial-statements"],"acf":{"post_rest_thumbnail_alt_id":null},"yoast_head":"<title>Client-Centric Strategy for Financial Services | H&amp;R Block<\/title>\n<meta name=\"description\" content=\"H&amp;R Block laid out its strategic vision for the company positioning the company as the only tax preparation firm that can service clients anywhere, anyway and anytime.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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