{"id":50827,"date":"2020-04-23T19:06:49","date_gmt":"2020-04-24T00:06:49","guid":{"rendered":"https:\/\/www.hrblock.com\/tax-center\/?post_type=newsroom&p=50827"},"modified":"2023-03-02T12:47:45","modified_gmt":"2023-03-02T18:47:45","slug":"emerald-card-and-stimulus-payments","status":"publish","type":"newsroom","link":"https:\/\/www.hrblock.com\/tax-center\/newsroom\/around-block\/financial-products\/emerald-card-and-stimulus-payments\/","title":{"rendered":"An open letter to H&R Block clients about Emerald Card and stimulus payments"},"content":{"rendered":"

What we\u2019re doing and not doing<\/h2>\n

Most Americans get a tax refund each year, and H&R Block has always been committed to getting taxpayers every credit, deduction and dollar they are due. For many people, their tax refund is the biggest payment they receive all year. Because of this, one of the most common questions we hear once a tax return is completed is: Where is my refund? It\u2019s a hard question for us to answer because once a return is filed, it\u2019s up to the IRS to determine how quickly the return and refund are processed.<\/p>\n

Due to the widespread impacts of the Coronavirus pandemic, people are more cash strapped this year than ever. Tax refunds remain critically important, but the new most-asked question is: Where\u2019s my stimulus payment? And unfortunately, it\u2019s not a question we can easily answer because, like tax refunds, the IRS determines when and how stimulus payments are distributed.<\/p>\n

The IRS is moving as quickly as possible, but with more than 170 million Americans qualifying for assistance, the distribution of payments has had some glitches. People are worried and confused and we\u2019ve received an unprecedented number of calls and emails from clients looking for answers leading to longer-than-normal wait times and added frustration. Our customer service agents, tax professionals and extended team are being bombarded with questions, verbally abused and even threatened. We share your frustration because we pride ourselves on being helpful, but given the circumstances, we can\u2019t be as helpful as we want to be.<\/p>\n

To add to the confusion, there is a great deal of incorrect information circulating about H&R Block\u2019s role in stimulus payments in social media. To help clear up confusion for our clients and in hopes of protecting our employees which is of the utmost importance to me, I\u2019m addressing some of those things here.<\/p>\n

How we are helping<\/h2>\n

Even though we do not control the amount of the stimulus payment or when it is received, we\u2019re doing what we can to help people understand their payment and make accessing it as easy as possible.<\/p>\n

    \n
  1. Our online stimulus calculator helps people understand how much money they can expect from the IRS.<\/li>\n
  2. We\u2019re answering commonly asked questions and providing updates as we receive them here: Stimulus Payment Updates<\/a>.<\/a><\/li>\n
  3. We are processing payments as soon as they are received.<\/li>\n
  4. For clients receiving their stimulus payment on an Emerald Card:\n
      \n
    • We\u2019re loading an additional $10 to each Emerald Card to help offset ATM fees .<\/li>\n
    • We\u2019ve waived all fees associated with withdrawing funds over-the-counter at a bank through May 31, 2020.<\/li>\n
    • For anyone needing a replacement Emerald Card, we offer two free options – visit one of our local offices or receive one in the mail.<\/li>\n<\/ul>\n<\/li>\n
    • We are talking with the IRS daily to get updates and help where we can.<\/li>\n<\/ol>\n

      Beyond what we\u2019re doing to help, let me also address two bad rumors that suggest we are trying to profit from stimulus payments:<\/p>\n

        \n
      • We have never proposed the IRS pay a fee to H&R Block to facilitate Emerald Card deposits or charged the IRS anything, nor would we.<\/li>\n
      • We are not holding payments or delaying processing so we earn interest on taxpayers\u2019 stimulus money.<\/li>\n<\/ul>\n

        We are eager to see everyone who qualifies for a stimulus payment get it quickly. In the meantime, we ask for your patience, especially toward our frontline associates who are handling the daily calls and doing their best to get people the answers and help they need. I cannot thank our employees enough for all they are doing to help clients during this stressful time.<\/p>\n

        We are never happy when our clients feel like we\u2019ve let them down because our business is built on relationships. Yes, we do taxes, but WHO we do them for is what matters most to us. Always.<\/p>\n

        Sincerely,<\/p>\n

        Jeff<\/p>\n","protected":false},"excerpt":{"rendered":"

        What we\u2019re doing and not doing Most Americans get a tax refund each year, and H&R Block has always been committed to getting taxpayers every credit, deduction and dollar they are due. For many people, their tax refund is the biggest payment they receive all year. Because of this, one of the most common questions […]<\/p>\n","protected":false},"author":696,"featured_media":50834,"menu_order":0,"template":"","tags":[19283,21868],"news-categories":[23376,23380],"class_list":["post-50827","newsroom","type-newsroom","status-publish","has-post-thumbnail","hentry","tag-corporate-news","tag-covid-19","news-categories-around-block","news-categories-financial-products"],"acf":{"post_rest_thumbnail_alt_id":null},"yoast_head":"Emerald Card and Stimulus Payments | H&R Block Newsroom<\/title>\n<meta name=\"description\" content=\"Stimulus payments have prompted questions about payouts on H&R Block\u2019s Emerald Card. 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