{"id":39943,"date":"2018-09-25T17:45:14","date_gmt":"2018-09-25T22:45:14","guid":{"rendered":"https:\/\/www.hrblock.com\/tax-center\/?post_type=support&#038;p=39943"},"modified":"2025-09-19T13:36:59","modified_gmt":"2025-09-19T18:36:59","slug":"key-code-not-working","status":"publish","type":"support","link":"https:\/\/www.hrblock.com\/tax-center\/support\/online\/finalizing-online-return\/key-code-not-working\/","title":{"rendered":"H&#038;R Block Online Key Code Not Working?"},"content":{"rendered":"<p>Having an H&amp;R Block Online Key Code means you receive additional value on our easy-to-use online tax prep. When you get to the end of your return, you can enter that code to receive a discount on our online product.<\/p>\n<p>If your H&amp;R Block Online Key Code isn\u2019t working, it could be for one of these reasons:<\/p>\n<ul>\n<li>Maybe you didn\u2019t enter your code in the right format. The online Key Codes are 10-digit alphanumeric codes (Ex: E4E559G266). Make sure your code is in the correct format. If it\u2019s not, the discount won\u2019t be processed.<\/li>\n<li>Your Key Code might already have been used. Please note that your discount Key Code can only be used one time. Once your Key Code has been processed, it can\u2019t be reused.<\/li>\n<li>You might be using a discount code for our retail office. Retail office coupons (which contain a three-digit code) won\u2019t work with our online products.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Having an H&amp;R Block Online Key Code means you receive additional value on our easy-to-use online tax prep. When you get to the end of your return, you can enter that code to receive a discount on our online product. If your H&amp;R Block Online Key Code isn\u2019t working, it could be for one of [&hellip;]<\/p>\n","protected":false},"author":406,"featured_media":0,"menu_order":0,"template":"","topic":[16235,16241],"class_list":["post-39943","support","type-support","status-publish","hentry","topic-online","topic-finalizing-online-return"],"acf":[],"yoast_head":"<title>Online Key Code Help | H&amp;R Block<\/title>\n<meta name=\"description\" content=\"Do you have an H&amp;R Block Online Key Code, but the discount isn\u2019t being accepted? 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