What Should I Do If Adobe Acrobat Is Not Working?

When you prepare your return with H&R Block Online, you’ll need to use an Adobe software to open certain documents saved in PDF format. If Adobe Acrobat is not working, or you don’t have Adobe Acrobat, you can download free Adobe Reader software that will let you view PDF files.

Can’t Open Documents in Adobe Acrobat? Here’s How to Fix It.

Download and install the free version of Adobe Reader from Adobe’s websiteOnce it’s downloaded, follow the simple instructions to install the software. When it’s installed, you’ll be able to view PDF files.

Related Resources

E-file Status Pending or Not Updating? Here’s What to Do.

If your e-filing status is pending or not updating 48 hours after you filed, you need to make sure you successfully submitted your form. Learn more.

How Do I Unfreeze My Computer Screen?

Figure out the steps to unfreeze your computer screen with help from H&R Block. We explain how to reload the page and resolve the issue.

What Should I Do If My Return Is Rejected?

Filing your return with H&R Block’s Online program and having problems with e-file? We outline what to do if your e-file is rejected.

Will H&R Block Deluxe Allow Me to File Multiple Returns?

Find out if you can file multiple federal and state returns when you use H&R Block Deluxe. Review details from the experts at H&R Block.