Emerald Prepaid MasterCard^®

A Card that Works Year-Round

Open
No fees to open. Visit a tax office and leave with a year-round banking solution.

Load
Add payroll, government benefits, cash¹¹⁸ and checks¹²⁴, anytime all year long.

Go
Make purchases anywhere and access your money with Allpoint ATMs.¹¹⁷

Track
Keep track of your account 24/7 using our online and mobile tools.

Easily Add Money

Direct Deposit For Faster Access
Avoid check cashing fees with Direct Deposit of your payroll, unemployment or government benefits and have immediate access to your money on payday.¹¹³

Approved Reload Networks
You can increase the available balance on your card whenever you wish by reloading it at thousands of Walmart Rapid Reload¹²⁵, MoneyGram^®, Green Dot^® or Western Union^® agent locations.¹¹⁸

Check to Card
Use the H&R Block Emerald Mobile Banking App^™ and load checks onto your card with your smartphone. Get immediate access to your money after the check is approved.¹²⁴

Transfer Money
Send funds from linked checking accounts directly to your card.

Use it Anywhere You Go

Make Purchases
Use anywhere Debit MasterCard cards are accepted.

Cash Back with Purchase
Get cash back with purchase at many merchants, generally without a fee, including grocery, drug and discount stores.

ATM Cash Withdrawal
Get cash anytime, 24 hours a day at more than 400,000 ATM locations displaying the MasterCard Acceptance Mark. You can avoid additional network fees by getting cash at over 43,000 Allpoint ATMs conveniently located at national and regional retailers, such as 7-Eleven, Walgreens, Target, CVS/Pharmacy and Costco.¹¹⁷

Turns Everyday Purchases into Rewards Offers
H&R Block Emerald Cash Rewards gives you instant¹¹¹ cash rewards at your favorite stores. All you have to do is shop with your card. No coupons to cut, or points to track – ever.

Speed Through Bills
Save time paying bills with our fast and easy mobile and online tools.¹¹⁴

Safer than carrying cash
Your money is FDIC insured and the U.S. MasterCard Zero Liability policy protects you from unauthorized purchases, theft and fraud.¹²¹

Access Card Information

Manage everything online

Our online access lets you check balances, transactions, statements, and other card information 24 hours a day.

Take banking mobile

The H&R Block Emerald Mobile Banking App^™ lets you check balances, transactions and make payments wherever you go. You can also sign up for Text alerts to request your balance, get alerts when funds are loaded or removed, and receive alerts on new products.¹²⁰
Learn More

Contact us

There's no charge for contacting us. Call 1-866-353-1266

Keep More of Your Hard-Earned Money with the Emerald Prepaid MasterCard^®

• No annual fee
• No monthly activity fee
• No overdraft fees
• No fee to make a purchase
• No fee to request a card with your name on it
• No fee to call customer service
• No fee for text messages updates¹²⁰

Frequently Asked Questions

What is the H&R Block Emerald Prepaid MasterCard^®?

The Emerald Card is a reloadable prepaid debit card for receiving and using your tax refund, or loading money to your card year-round. The card can be used anywhere debit MasterCard^® cards are accepted. You can also add money to your card at any time through direct deposit (payroll, unemployment or government benefits), load checks through our mobile banking app¹¹⁴, transfer money from a linked account or add cash at participating retail reloading locations.¹²⁴

Where can I use my H&R Block Emerald Card?

You can use your card to buy things like groceries, gas, clothes, gifts, books, movies – anywhere Debit MasterCard cards are accepted. Use it for phone and internet purchases or to pay your bills¹¹⁴ online. Get cash at any ATM that displays the MasterCard Brand mark. Avoid ATM owner surcharge fees by getting cash at over 43,000 Allpoint ATMs (US and Puerto Rico) displaying the Allpoint logo.¹¹⁷ The ATM withdrawal fee noted in your Cardholder Agreement still applies.

How does my card differ from a credit card?

The H&R Block Emerald Card is not a credit card, it is a prepaid debit card. Only funds that you have loaded or that have been loaded by someone else at your direction onto your prepaid card are available to spend. There is no credit component to a prepaid card and no credit check, bank account or bank history check is required. You can use your card anywhere debit MasterCard cards are accepted.

How can I get an H&R Block Emerald Card?

You may apply at your nearest participating H&R Block tax office. Your card will automatically activate once your funds have been loaded.

How can I add money to my H&R Block Emerald Card?

Adding money to your card is fast through direct deposit and there is no fee. Just ask your employer if they participate and give them a complete copy of the Direct Deposit Authorization Form. For a personalized authorization form, login to Emerald Online at hrblock.com/emeraldcard. You can also load money from paychecks, government benefits checks and personal checks to your card anywhere and at anytime with the H&R Block Mobile Banking App^™.¹²⁴ And, you can add money to your card any time at a participating retail reloading location through the Green Dot^®, MoneyGram^® and Western Union^® networks.¹¹⁸

I want to get cash with my H&R Block Emerald Card. How can I do that?

Many merchants, including grocery, drug and discount stores, will allow you to get cash back with a purchase at the point of sale for no charge. You can also get cash 24 hours a day at more than 420 thousand ATMs displaying the MasterCard brand mark. Select "withdraw from checking" to access. Please note, a fee may be charged by the ATM owner as well. Avoid ATM owner surcharge fees¹¹⁷ by using your Emerald Card at any ATM with the Allpoint logo in the U.S. and Puerto Rico. You now have access to over 43,000 ATMs nationwide which are conveniently located in National and Regional Retailers such as 7-Eleven, Walgreens, Target, CVS/pharmacy and Costco. The ATM withdrawal fee noted in your Cardholder Agreement still applies.

Can I use my H&R Block Emerald Card to pay for gas at the pump?

Not at this time, however, you can go inside and give your card to the cashier, tell them how much gas you plan to purchase and have them swipe your card to authorize the purchase.

Whom (or What number) can I call if I have questions after I receive my H&R Block Emerald Card?

Please call the Emerald Card Call Center at 1-866-353-1266.

Do you offer card support in Spanish? (¿Usted ofrece la ayuda en español?)

Yes. Call 1-866-353-1266. (Si. Llame 1-866-353-1266.)

How can I get an answer to an H&R Block Emerald Card question not addressed here?

Please call 1-866-353-1266 for answers to all your questions regarding the Emerald Card or see your copy of the H&R Block Emerald Prepaid MasterCard Cardholder Agreement.

SECURITY

How secure is the H&R Block Emerald Card?

Using your Emerald Card is safer than carrying cash, and the funds associated with your card are FDIC insured. You can also shop with confidence knowing the U.S. MasterCard Zero Liability policy¹²¹ protects you against unauthorized purchases.

Are the funds on my H&R Block Emerald Card FDIC insured?

Yes, your Emerald Card balance is FDIC insured up to $250,000 per cardholder.

What if I lose my H&R Block Emerald Card?

Call 1-866-353-1266 to report a lost or stolen card.

How do I change my PIN for my H&R Block Emerald Card?

If you have forgotten your PIN or wish to change it, call 1-866-353-1266 or go online to Emerald Online.

I forgot my PIN. How can I get it?

For security reasons, we do not have access to your PIN. Call 1-866-353-1266 or login to Emerald Online to have your PIN reset.

ADDITIONAL CARDS

Can I have more than one H&R Block Emerald Card?

For your security and protection, we will only issue and activate one Emerald Card at a time. Therefore, if you have an instant issue card (where the name is not printed on the card), and you request a personalized card, the instant issue card will automatically deactivate and will no longer be useable once your personalized card is activated. You cannot have both an instant issue and a personalized card in active status at the same time.

TRANSACTIONS

How do I check the amount available on my H&R Block Emerald Card?

You can access your Emerald Card information, including purchases and balance information 24 hours a day.

• Mobile Updates - A simple way to track your balance and transactions is through text message alerts.¹²⁰ Enroll online or call 1-866-353-1266.
  • Request your balance anytime, anywhere by texting "BAL" to 42265.
  • Receive alerts when funds are loaded or removed from your card.
  • Receive alerts when H&R Block Bank has new products or services that may interest you as a cardholder.
• H&R Block Mobile Banking App^™ - Track your account, find the nearest money-saving ATMs,¹¹⁷ pay bills,¹¹⁴ load funds from checks¹²⁴ anytime, view cash rewards offers and enroll in Mobile Updates.¹²⁰
• Call 1-866-353-1266
• Check online at Emerald Online.

How do I view my transaction history and statement for my H&R Block Emerald Card?

View your statement and recent transactions at: Emerald Online. or by calling 1-866-353-1266. You can request a paper copy of your statement to be sent to you at no charge.

When I view my transaction history, what does "pending" mean next to some of my purchases

A notice of "pending" next to a merchant's name on the transaction history means that we have received notice from the merchant that you spent that amount at that store or Web site, but the merchant hasn't yet transmitted the final amount for payment. This notice is called an authorization and it's done to make sure that your card is valid and to tell us to put the amount of your purchase on hold until the merchant transmits the final transaction amount for payment. When we receive that final notification (usually within three days of the purchase) the transaction is considered "settled" or "posted" and the total amount of that transaction is deducted from your balance. Basically, during the authorization phase, the funds will be on hold and not available until released by the merchant.

Why is there an unfamiliar merchant name listed on my statement? I don't remember shopping there?

There are several reasons why this might happen. Some stores are part of a larger corporation that may have a different name than the store name. Other merchants choose to do their card processing under a different company name. However, if you see a transaction that doesn't match up with any recent purchases, call us at 1-866-353-1266 to file a dispute.

What if I disagree with a transaction that has posted to my account?

Please contact us as soon as possible at 1-866-353-1266 to minimize your losses. If you contact us within 2 business days you can lose no more than $50.00 if someone used your card without your permission. If you contact us about a dispute and request an affidavit, one will be provided to you. Or, you can submit your dispute in writing to Cardholder Customer Service, PO Box 10170, Kansas City, MO 64171.

What are the fees associated with my H&R Block Emerald Card?

Emerald Card Fees

What are the daily limits for the H&R Block Emerald Prepaid MasterCard^®?

Check your Cardholder Agreement for a complete list of limits. H&R Block Emerald Prepaid MasterCard Cardholder Agreement. In general, the maximum cumulative amount per day that may be withdrawn from an ATM is $3,000.00. The maximum that can be spent on your card per day is $3,500.00.

What if I don't have enough money on my card? Can I make a purchase?

Yes, you may be able to use another form of payment and your card. Tell the clerk at the store you want to pay part of the total purchase amount with the card and then pay the remaining amount by cash or other method that the merchant accepts.

Can my H&R Block Emerald Card ever carry a negative balance?

No. You are not allowed to exceed the available amount on your card. However, if your card balance should ever become negative, you will be responsible for repaying the amount of the negative balance and any applicable fees or charges.

What happens if there is still money on my card when it expires?

If a balance remains on your Card after expiration, we have the right, in our discretion, to either mail a check or issue a new Card, in each case, totaling the remaining balance, minus any applicable fees, to the address we have on record for you. For additional details, refer to your H&R Block Emerald Prepaid MasterCard Cardholder Agreement.