H&R Block Guarantees


We guarantee your maximum refund.
And so much more.

At H&R Block, we stand by our word. That's why we offer so many guarantees. Whether you file in person, online, or with our tax software, you can rest assured that you’ll have the best experience possible.

File Online Guarantees


Maximum Refund Guarantee

If you discover an error in the H&R Block tax preparation software that entitles you to a larger refund (or smaller liability), we will refund the software fees you paid to prepare that return and you may use our software to amend your return at no additional charge. To qualify, the refund claim must be made during the calendar year in which the return was prepared and the larger refund or smaller tax liability must not be due to differences in data supplied or positions taken by you, your choice not to claim a deduction or credit, positions taken on your return that are contrary to law, or changes in federal or state tax laws after January 1, 2019, per H&R Block policy.

100% Accuracy Guarantee

If the H&R Block tax preparation software makes an error on your return, we will reimburse you for any resulting penalties and interest up to a maximum of $10,000. Terms and conditions apply; see H&R Block’s Accurate Calculations Guarantee for details. Not available for changes in tax laws after January 1, 2019.

Audit Support Guarantee

If you receive an IRS or other tax notice related to the return you filed with H&R Block tax preparation software, we'll help you understand it and give you steps to take to respond at no additional charge.*

*Does not include in-person audit representation or assistance in responding, which is sold separately. H&R Block does not provide legal advice.

File In An Office Guarantees


Maximum Refund Guarantee

If you discover an H&R Block error on your return that entitles you to a larger refund (or smaller tax liability), we'll refund the tax prep fee for that return and file an amended return at no additional charge. To qualify, the refund claims must be made during the calendar year in which the return was prepared, and the larger refund or smaller tax liability must not be due to differences in data supplied or positions taken by you, your choice not to claim a deduction or credit, or changes in tax laws after January 1, 2019, per the H&R Block policy.

100% Satisfaction Guarantee

We’re so certain you’ll be satisfied with the tax preparation services at our offices, you only pay us if you accept your return.*

*By authorizing H&R Block to e-file your tax return or by taking the completed return to file, you are accepting the return and are obligated to pay all fees when due.

100% ACCURACY GUARANTEE

If H&R Block makes an error on your return or there is a difference in interpretation between the tax authority and H&R Block, we will reimburse you for any resulting penalties and interest. Not available for changes in tax laws after January 1, 2019.

Software Guarantees


Maximum Refund Guarantee

If you discover an error in the H&R Block tax preparation software that entitles you to a larger refund (or smaller liability), we will refund the software fees you paid to prepare that return and you may use our software to amend your return at no additional charge. To qualify, the refund claim must be made during the calendar year in which the return was prepared and the larger refund or smaller tax liability must not be due to differences in data supplied or positions taken by you, your choice not to claim a deduction or credit, positions taken on your return that are contrary to law, or changes in federal or state tax laws after January 1, 2019, per H&R Block policy.

Free In-Person Audit Support

Free In-person Audit Support is available only for clients who purchase and use H&R Block desktop software solutions to prepare and successfully file their 2018 individual income tax return (federal or state). It does not provide for reimbursement of any taxes, penalties, or interest imposed by taxing authorities and does not include legal representation. Additional terms and restrictions apply; See Free In-Person Audit Support for complete details.

100% Satisfaction Guarantee

If you are dissatisfied with the H&R Block tax preparation software for any reason before you file your return, H&R Block will refund the full purchase price you paid H&R Block or its authorized reseller for the software, exclusive of shipping and handling charges, taxes, and less any rebate you receive on the software. You must notify H&R Block of your dissatisfaction and the reason for your dissatisfaction with the software within sixty (60) days following your initial purchase of the software, and you must mail the original media or the original UPC code from the box and a copy of your original store receipt to H&R Block, postage prepaid, to this address: H&R Block Money-back Guarantee, P.O. Box 32110, Kansas City, MO 64171

100% Accuracy Guarantee

If the H&R Block tax preparation software makes an error on your return, we will reimburse you for any resulting penalties and interest up to a maximum of $10,000. Terms and conditions apply; see H&R Block’s Accurate Calculations Guarantee for details. Not available for changes in tax laws after January 1, 2019.

"We were very happy with our visit to H&R Block as we are every year!"
Thomas, Retail Tax Filer
"Non threatening... Convenient, not intimidating, easy instructions"
Karen Johnson, Online Tax Filer
"The worker was very friendly and professional and knowing. I was very happy with the way I was treated."
Jamie, Retail Tax Filer
"Saved time and travel expense doing my own federal and state taxes at home, and H&R Block Deluxe made it relatively easy."
Eileen, Online Tax Filer
"The tax services are always above and beyond. I am very happy every time I file with H&R Block and will continue to utilize services in the future."
Melanie, Retail Tax Filer
"Simple and quick..made me feel confident while filing my taxes.
Jamare, Online Tax Filer

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File Taxes With Software

With all the federal tax filing options available, why use H&R Block’s tax prep software? Well, it’s easy to import last year’s data, calculate your potential refund, and file returns for multiple family members. Plus if you have a question or need help, we’ve got your back with unlimited chat support.

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