CAPTCHA Code Not Working
As you complete your return with our online product, we’ll ask you to complete a CAPTCHA code. If the CAPTCHA code isn’t appearing or your CAPTCHA code is not working when you try to file your return, try switching to a different browser.
For example, if you have a blank CAPTCHA in Chrome, try using Internet Explorer or Mozilla Firefox. Be sure to Save and Quit in the current browser before you switch to the new browser.
Why We Use CAPTCHA
CAPTCHA stands for “Completely Automated Public Turing test to tell Computers and Humans Apart.” It’s one of the ways we help keep your information safe. It ensures that returns are being filed by actual people, and not completed by systems that can fraudulently prepare returns.
If you need additional H&R Block online support, visit the Help Center to find technical help.
Related Resources
If you submit your e-file tax return, but the e-file is rejected, what do you do? Learn more from the Tax Pros at H&R Block.
If you purchase our online tax filing product, you also receive our audit support guarantee. What does free audit support mean for you? Learn more here.
Need to change your password for your H&R Block Online account? Keep your account safe by following step-by-step instructions from our experts.
If you need more expertise after starting your tax return online, you can choose Tax Pro Review and a remote tax expert will check your return.
