CAPTCHA Code Not Working
As you complete your return with our online product, we’ll ask you to complete a CAPTCHA code. If the CAPTCHA code isn’t appearing or your CAPTCHA code is not working when you try to file your return, try switching to a different browser. Or it might have expired — try clicking the link to get another code.
For example, if you have a blank CAPTCHA in Chrome, try using Internet Explorer or Mozilla Firefox. Be sure to Save and Quit in the current browser before you switch to the new browser.
Why We Use CAPTCHA
CAPTCHA stands for “Completely Automated Public Turing test to tell Computers and Humans Apart.” It’s one of the ways we help keep your information safe. It ensures that returns are being filed by actual people, and not completed by systems that can fraudulently prepare returns.
If you need additional H&R Block online support, visit the Help Center to find technical help.
Related Resources
Find out how you can connect to an H&R Block representative through online chat. Follow these steps from the team at H&R Block.
If you’re e-filing your taxes, you will be asked for your prior-year AGI. Find out from the experts at H&R Block how to get your AGI from last year.
Learn how to log into your H&R Block online account and troubleshoot any login issues you might be having with these tips.