CAPTCHA Code Not Working
As you complete your return with our online product, we’ll ask you to complete a CAPTCHA code. If the CAPTCHA code isn’t appearing or your CAPTCHA code is not working when you try to file your return, try switching to a different browser.
For example, if you have a blank CAPTCHA in Chrome, try using Internet Explorer or Mozilla Firefox. Be sure to Save and Quit in the current browser before you switch to the new browser.
Why We Use CAPTCHA
CAPTCHA stands for “Completely Automated Public Turing test to tell Computers and Humans Apart.” It’s one of the ways we help keep your information safe. It ensures that returns are being filed by actual people, and not completed by systems that can fraudulently prepare returns.
If you need additional H&R Block online support, visit the Help Center to find technical help.
Related Resources
Find out how you can obtain previous tax returns from any of the last six years with H&R Block Online. Review these details to get started.
Worried that you can’t complete your return online all at once? H&R Block Online tax products let you complete your return in multiple sessions.
If you’re using an H&R Block Online product, you might be wondering, “How do I amend a previous year’s tax return?” We help you understand your options.
Wondering if you can file your prior-year returns online? Find out your options for filing back taxes online with H&R Block.
