CAPTCHA Code Not Working
As you complete your return with our online product, we’ll ask you to complete a CAPTCHA code. If the CAPTCHA code isn’t appearing or your CAPTCHA code is not working when you try to file your return, try switching to a different browser.
For example, if you have a blank CAPTCHA in Chrome, try using Internet Explorer or Mozilla Firefox. Be sure to Save and Quit in the current browser before you switch to the new browser.
Why We Use CAPTCHA
CAPTCHA stands for “Completely Automated Public Turing test to tell Computers and Humans Apart.” It’s one of the ways we help keep your information safe. It ensures that returns are being filed by actual people, and not completed by systems that can fraudulently prepare returns.
If you need additional H&R Block online support, visit the Help Center to find technical help.
Related Resources
Find out what you should do if your H&R Block Online account is locked and you need to recover your password information.
Find out how to identify issues with your e-file submission for your online return with H&R Block. Some issues raised might not reflect incorrect information.
Are you having problems logging into your H&R Block account? Resolve H&R Block login issues with a few simple steps.
If you plan to e-file your state tax return, you may be wondering, “How do I display my state signature document?” We provide the instructions for that here.
