Clearing Temporary Internet Files

If you’re having trouble moving forward or backward in your return, you might have an issue with your browsing history that requires a simple clean-up.

To clear any temporary internet files, be sure to first log out of your return. Locate your operating system, and do an internet search to find the instructions to clear your internet cache.

After you’ve cleared your temporary internet files, you should be able to navigate within the online product without any issues. You can repeat these steps whenever you need to clear your internet cache.

Related Resources

How Do I Connect to H&R Block With Online Chat?

Find out how you can connect to an H&R Block representative through online chat. Follow these steps from the team at H&R Block.

How do I change my account or downgrade my H&R Block online tax program? Can I switch to H&R Block Free Online?

How Do I Get My AGI From Last Year?

If you’re e-filing your taxes, you will be asked for your prior-year AGI. Find out from the experts at H&R Block how to get your AGI from last year.

H&R Block Online Login and Login Issues

Learn how to log into your H&R Block online account and troubleshoot any login issues you might be having with these tips.