H&R Block Frequently Asked Questions.
You have questions? We’ve got answers. Review our list of FAQs if you need to know about filing taxes, you’re looking for information on retention policies, or you simply have general H&R Block questions.
If you've already e-filed or mailed your return to the IRS or state taxing authority, you'll need to complete an amended return. You can file Form 1040X through the H&R Block online and software tax preparation products or by going to your local H&R Block office. Additional fees may apply.
You can view and update your personal information through MyBlock. You can delete your MyBlock account through the “Manage Account” and “Account Settings” screens. If you have additional questions, contact us or call 1-800-HRBLOCK.
Just note, when you update your information, we may retain a copy of the unrevised information for our records. Additionally, if you request we delete your account or information, we may still retain and use your information as necessary to comply with our legal obligations.
We retain your tax information for as long as your account is active, or as needed to provide you services. We may retain or use your information as necessary to comply with our policies, legal obligations, resolve disputes, and enforce our agreements. The IRS requires us to retain filed tax returns for a period of at least three years.
In addition, it’s our policy that if you start, but do not complete, a tax return in our online tax programs, we will keep the tax return information you provide until the end of the tax season, after which it will be deleted from our system.
To get in touch with an office near you, visit our H&R Block Tax Support page. From there, you can choose your preferred method of contact.
For technical support, help is right at your fingertips. Just visit the Tax Support page and select your product to get started.
You can choose to limit our use or our ability to share your information in certain circumstances. Note that our ability to offer you certain products and services and your experience may be affected by your choice. To opt out of electronic communications, visit the opt-out preferences page. To opt out of all other communications call us at 1-800-HRBLOCK. You may, however, continue to receive e-mail communications related directly to the services and products you purchase, such as payment receipts and e-file status notifications.
Please see our entire Privacy Notice for more detailed answers to your questions. Our Privacy Notice may be updated periodically, so please check back frequently.