Question

I have an issue with a lost tax return check. Is there a way to get a new refund check?

Answer

Yes. You have several options regarding a lost refund check:

  • Go to the “Where’s My Refund?” system available through the IRS website and request lost refund assistance.
  • Call the IRS toll-free at 800-829-1954 and either use the automated system or speak with an agent.

If you’re married filing jointly, you can’t use the automated systems. The IRS will issue you a Form 3911: Taxpayer Statement Regarding Refund. This will get the lost check replacement process started.
Once the IRS processes your claim, you’ll receive a replacement check after the original check is cancelled.

If your refund check has already been cashed, the Bureau of Fiscal Services (BFS) will give you a claim package that includes a copy of the cashed check. BFS will review your claim and the signature on the cancelled refund check to determine whether to issue a replacement check. The BFS review can take up to six weeks to complete.

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