Meet Karen Orosco: Leading 75,000 associates at the No. 1 workplace for management, H&R Block

November 15, 2017 : Susan Waldron

As senior vice president of U.S. retail for H&R Block, Karen Orosco leads 75,000 associates in nearly 7,000 offices across the country. Based on more than 7,000 reviews and ratings from current and past associates on Indeed.com, H&R Block ranked first among the Best Places to Work in the category of managing people.

According to Orosco, she and her managers are constantly looking for ways to improve leading the tax offices and coaching associates to be their best.

“It starts with clearly communicating goals,” Orosco said. “Managers and associates work together to set goals that achieve what is important for our business and our clients. These goals serve as the guidepost for feedback and coaching throughout the year.”

As far as the type of associates she is looking to hire, she says she is interested in people who have a “passion” for providing an outstanding client experience and who are “hungry for growth.”

“Being good at taxes isn’t enough,” said Orosco. “I am looking for people with humility, because I think with that comes the willingness to learn and to truly listen to your clients to know what they are needing in that moment.”

Orosco has this advice for those with career aspirations to become a senior executive: “Be open to steps along your career journey, even if they weren’t exactly what you envisioned your path to look like. Some of the roles I’ve learned the most from and grown the most as a leader were ones I never would have anticipated.”

Related Resources

H&R Block and Habitat for Humanity announce new partnership to create conversation on improving quality of life

Learn about the new Habitat for Humanity and H&R Block partnership aimed at improving quality of life for communities nationwide.

H&R Block to invest in Kansas City startup community through KCRise Fund II

Learn about H&R Block’s commitment to the Kansas City startup community and its $2 million investment in a venture capital fund for the city’s startups.

H&R Block pick-up service offers clients in need another way to meet the tax filing deadline

H&R Block offers a pilot pick-up tax service available in select cities to help clients file taxes by July 15, 2020. Read more.

H&R Block volunteers create a virtual children’s library   

Learn how H&R Block associates volunteered virtually to create a digital children's library and reimagined giving back to the community during the pandemic.

Susan Waldron

Susan Waldron

Former Executive Editor

Susan Waldron came to H&R Block in 2014 and was part of the newsroom team from 2017 to 2020. She brings 20 years of experience in corporate communications covering external and internal communications in a variety of industries – telecommunications, transportation, energy and financial services. Waldron holds a bachelor’s degree in journalism from Iowa State University.

Connect with us