What Should I Do If My Tax Return Was Rejected Because My SSN Was Already Used?

When you receive a message saying that your tax return was rejected because an SSN has already been used, a few things might have gone wrong.

If you’ve already filed a return for this year and the IRS accepted it, the IRS will reject any other returns you try to e-file with us.

However, if you haven’t already e-filed a return, make sure you entered your name and SSN or ITIN correctly on your return. The tax return will be rejected if someone else already used the SSN for you or a dependent.

How to Check Your Info When Your Tax Return Is Rejected Due to an SSN

To make sure that your information is correct:

  1. Open your return in the H&R Block Tax Software.
  2. Click on the Federal tab, then click the Personal Information tab.
  3. Click Go To, next to Personal Information.
  4. Click Next until you reach the Your Personal Information screen.
  5. Verify the spelling of each name, SSN, and/or ITIN entered on this page.
  6. If you corrected your information, you’ll need to e-file your return again.

However, if your information is already correct and you haven’t already e-filed a return this season, contact the IRS at 800-829-1040. The IRS will be able to help you figure out why your tax return was rejected due to an SSN that was already used.

Related Resources

How can I use H&R Block Software Assist to get help from a real tax pro?

Real help. From a real tax pro. Read on to learn how H&R Block Software Assist lets you chat with a tax pro without leaving your chair.

How do I import last year’s return into my H&R Block Tax Software?

Having trouble importing last year’s return into your H&R Block software? We’ll tell you what kinds of files you can import and walk you through the process.

Tax Document Photo Upload in H&R Block Software

With H&R Block software, filling out your taxes is as easy as taking a pic. Learn more about uploading your W-2 using photo capture.