Why Can’t I Install My H&R Block Tax Software?

If you’re having problems installing H&R Block software at home, keep this information in mind:

  • Allow the program to install to the hard drive location that’s automatically selected by the software installer.
  • You’ll need administrative privileges to install the software. You might not have the necessary permissions to update the H&R Block Tax Software if you’re using a workplace computer or laptop.
  • Recent Windows updates that haven’t been completely installed can cause installation problems. Restart your computer and try installing again, especially if you’ve just updated Windows.
  • Installation can fail if you have any antivirus software running. Disable these programs and try installing again.

If You Still Can’t Install H&R Block Tax Software

If you still can’t install H&R Block software, disable third-party programs that might interfere with your installation:

  1. Save anything you might be working on and close any program that’s currently open.
  2. Press and hold the Windows Key, then press R. A Run window will open.
  3. In the search box, type:
    MSCONFIG
  4. On the General tab, choose Selective startup.
  5. Uncheck the box for Load startup items.
  6. On the Services tab, check the box labeled Hide all Microsoft Services.
  7. Click Disable all.
  8. Click OK.
  9. You’ll be prompted to restart your computer. Make sure the box for Don’t show this message again is unchecked, then click Restart.
  10. Once your computer restarts, press and hold down the Windows Key, then press R.
  11. In the search box, type:
    MSCONFIG
  12. On the General tab, choose Normal startup.
  13. Open the H&R Block Tax Software installer and follow the on-screen instructions to install your tax software.

Related Resources

How do I import last year’s return into my H&R Block Tax Software?

Having trouble importing last year’s return into your H&R Block software? We’ll tell you what kinds of files you can import and walk you through the process.

Tax Document Photo Upload in H&R Block Software

With H&R Block software, filling out your taxes is as easy as taking a pic. Learn more about uploading your W-2 using photo capture.

How can I use H&R Block Software Assist to get help from a real tax pro?

Real help. From a real tax pro. Read on to learn how H&R Block Software Assist lets you chat with a tax pro without leaving your chair.