H&R Block Executives

Get to know the members of the H&R Block executive team.

Jeffrey J. Jones II

President and Chief Executive Officer

Jeff Jones is President and CEO of H&R Block, leading the global business that inspires financial confidence through its small business, financial and tax preparation services. These digitally enabled solutions are powered by its human advantage – the expertise and care of more than 80,000 franchisees and associates.

Jones brings more than 30 years of executive management, innovative leadership and operational excellence to the company, having held key roles at top companies in retail, consumer products, agency and technology industries.

Prior to H&R Block, Jones was the first president of the global ride sharing business, Uber. He has also served as executive vice president and chief marketing officer for Target, serving as a senior member of the company’s four primary operating groups: core business, strategy and innovation, talent, and risk and reputation. In addition, he has held executive and leadership roles serving iconic brands such as The Coca-Cola Company, Gap and Leo Burnett.

Jones serves on the board of directors of Advance Auto Parts where he chairs the Compensation Committee and is a member of the Nominating and Governance Committee. He is a member of the Council for Inclusive Capitalism, Fast Company Impact Council, Kansas City Economic Club, and has also advised Brit+Co., The Mayo Clinic and multiple early-stage technology companies, in addition to non-profits including Chicago Children’s Advocacy Center, The Nasher Museum of Art at Duke University and the Coach K Center on Leadership and Ethics at Fuqua Business School.

With a commitment to equality, he is advancing work for justice and opportunity as a member of Fortune’s CEO Initiative, and by pledging to the CEO Action for Diversity & Inclusion, as well as the Catalyst CEO Champions for Change.

Jones has a bachelor’s degree in communication from the University of Dayton and is a graduate of Fork Union Military Academy.

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Tony Bowen

Chief Financial Officer

Tony Bowen is Chief Financial Officer of H&R Block. In this role, Bowen is responsible for leading all financial functions and setting overall financial strategy for the company.

Since joining the company in 2004, Bowen has held many senior leadership roles including vice president of finance for the U.S. Tax Services division and vice president and general manager of the DIY Tax business where he managed the online, mobile and desktop software products. Previously, Bowen served in a variety of roles for the company and its subsidiaries, including assistant vice president of corporate development, program director of finance, director of hedging, and senior treasury analyst.

Prior to joining H&R Block, Bowen held positions with American Century Investments and George K. Baum and Company.

Bowen has served on the Board of Directors for the Greater Kansas City Chamber of Commerce since 2016.

Bowen holds a bachelor’s degree in finance from the University of Missouri and is also a CFA Charterholder and member of the CFA Institute.

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Jill Cress

Chief Marketing and Experience Officer

Jill Cress is the Chief Marketing and Experience Officer for H&R Block. In this role, Cress is responsible for leading all aspects of the company’s marketing and communication efforts, driving the company’s transformation, delivering growth, and increasing the brand’s relevance.

For more than 30 years, Cress has honed her skills as a strategic and passionate consumer marketer with deep expertise in financial services, media and technology. She has held leadership roles across marketing, general management, product and enterprise strategy at leading Fortune 500 Companies.

Prior to H&R Block, Cress served as vice president of brand marketing for PayPal, where she also had responsibility for all Venmo marketing. In addition, she was the chief marketing and communications officer at National Geographic Partners and served for more than 20 years at MasterCard Worldwide, where she held executive leadership roles in strategy and marketing, in addition to serving as country general manager for United Kingdom and Ireland.

Cress serves on the boards of the Ad Council and New York Advertising Club and the Wealth Enhancement Group, an independent wealth management firm overseeing more than $54 billion in client assets. She has been recognized for numerous accolades, including, Forbes’ list of the World’s 50 Most Influential CMOs, Forbes’ inaugural CMO Next List, and Business Insider’s 25 Most Innovative CMOs.

Cress holds a bachelor’s degree from the Kelley School of Business at Indiana University.

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Jamil Khan

Chief Strategy & Small Business Officer

Jamil Khan is the Chief Strategy and Small Business Officer for H&R Block. In this role, Khan is responsible for helping to identify and lead the company’s strategic development and growth opportunities and generate value for stakeholders as it continues to disrupt the tax preparation industry and expand its services.

Khan has more than two decades of experience leading strategy for companies ranging from technology companies to Fortune 100 brands. He has worked on multiple merger and acquisition integrations, defined growth strategies, managed product development and P&Ls, and restructured lagging business units.

Prior to joining H&R Block, Khan served as senior vice president of strategy and business development for a Boston-based technology company focused on disrupting the traditional textbook market, playing an instrumental role in integration efforts following the company’s May 1, 2019 announced merger with McGraw Hill. Khan was also head of Americas for the Timex Group, with P&L responsibility for Canada, Mexico, and Latin America. He helped drive major change management processes, established new partnerships and executed the successful turnaround of Timex Canada in 2018. Khan has also led strategy at Staples and Zipcar and served as a strategy consultant for the Boston Consulting Group. He started his career in sales and marketing at Procter & Gamble.

He holds an MBA from Harvard Business School and a bachelor’s degree in chemistry from University College London.

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Zahir Khoja

Chief Executive Officer, Wave Financial, Inc.

Zahir is the Chief Executive Officer of Wave Financial, Inc., a subsidiary of H&R Block and a comprehensive platform that provides award-winning accounting, invoicing, payroll and payment software solutions, as well as bookkeeping services. In this role, Khoja leads the growing fintech disruptor focused on transforming how small business owners manage their finances with products like Wave Money, a mobile-first, small-business bank account and bookkeeping solution, that manages bookkeeping automatically.

Khoja has decades of executive experience, most recently as General Manager for Afterpay North America, and previously as Executive Vice President at Mastercard. He joined Mastercard in 2012 as Chief Executive Officer for Mobile Payment Solutions (MPS) where he was responsible for deploying mobile solutions in Brazil, Argentina, Egypt, Indonesia, Philippines, India and Turkey.

Khoja has always had a passion for small business and enabling financial access for all. This led him to serve four years as President and CEO of M-Paisa Afghanistan, bringing banking and financial education to underserved communities.

He holds a bachelor of commerce degree in marketing and management information systems from the University of Ottawa in Ottawa, Ontario, Canada. Khoja also serves on boards for Kudos, Inc. and Vintro.

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Alan Lowden

Senior Vice President, Chief Information Officer

Alan Lowden is Chief Information Officer at H&R Block. Lowden is responsible for all aspects of technology, information security, and support across six global development sites and 11,000 H&R Block global retail offices.

Lowden has more than 20 years of leadership experience in product development, software engineering, mobile development, and cloud-based solutions across multiple industries. Prior to his current role, Lowden served in several executive roles at H&R Block, including general manager of Block Advisors, vice president of client experience, and vice president of technology for H&R Block’s retail and DIY tax systems. During his tenure, he led the design, integration, and launch of key systems such as a new tax preparation engine and a customer relationship management platform. These technologies are the foundational elements that enable a seamless, omni-channel experience for H&R Block’s clients.

Before joining H&R Block, Lowden was the vice president of enterprise government for Lexmark Enterprise Software. He also started a management and technology consulting firm and held several strategic roles with Accenture earlier in his career, where he led solution architecture and development for several large-scale digital transformation projects.

Lowden holds a bachelor’s degree in psychology from the University of Kansas.

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Tiffany Scalzitti Monroe

Chief People and Culture Officer

Tiffany Scalzitti Monroe is the Chief People and Culture Officer for H&R Block. In this role, Monroe leads H&R Block’s people strategies, including organizational and performance management, talent development, and ensuring the workforce has both the people and organizational capabilities to enable and ultimately deliver company strategy. She leads programs and initiatives to attract, develop and retain a world-class full-time and seasonal workforce of nearly 90,000.

Monroe has more than two decades of human resources experience. Prior to her role at H&R Block, she served as the chief human resources officer, at U.S. Foods. While there, she oversaw talent and culture development, including instituting a formal talent assessment process, formal development programs, and redesigning the company’s incentive programs to better attract and retain great talent.

Before U.S. Foods, Monroe spent 14 years at Target Corporation where she served as senior vice president for human resources at Target Canada, vice president of human resources, and director of human resources. During her tenure, she developed a comprehensive total compensation offering, implemented an innovative program focused on enhanced talent development, and maintained high employee engagement and retention levels by ensuring a positive team culture and working environment.

Monroe holds a Juris Doctor degree from Pepperdine University School of Law and a bachelor’s degree in political science and history from Indiana University.

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Karen Orosco

President, Global Consumer Tax and Service Delivery

Karen Orosco is President, Global Consumer Tax and Service Delivery of H&R Block. In this position, Orosco will drive the growth of global consumer tax and lead more than 12,000 company- and franchise-owned offices in the United States, Canada, and Australia, the organization’s do-it-yourself (DIY) tax solutions, end-to-end tax pro experience management, tax transformation, and a consumer tax products and support team.  Orosco joined H&R Block in 1999 and under her leadership, the company’s retail business has launched new virtual channels and achieved its highest performance in client growth and market share in over a decade. She previously served as senior vice president, U.S. retail where she instilled a culture of operational excellence across a vast retail network while developing strategies to reach new client segments critical for future growth.

During her tenure at H&R Block, Orosco has held a variety of technology, operations and client service positions including serving as vice president of retail operations; vice president, information technology; and vice president, strategic sourcing. Her diverse leadership background on major initiatives such as the creation of a new development center and the design of the corporate headquarters in Kansas City has given her an appreciation for the importance of careful planning, disciplined execution, and strong partnership.

Orosco holds a bachelor’s degree in finance from the University of Houston and an MBA from the University of Kansas. She received the Henry Bloch Community Service Award in 2012.

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Dara Redler

Chief Legal Officer

Dara Redler is Chief Legal Officer of H&R Block. In this position, Redler provides leadership for the company’s legal, government relations and compliance functions as well as The Tax Institute. Redler joined the company in 2022.

Prior to joining H&R Block, Redler served as general counsel and corporate secretary for Tilray, Inc., a leading global cannabis-lifestyle and consumer packaged goods company with operations in Canada, the United States, Europe, Australia, and Latin America, where she led legal negotiations for a transformative merger transaction to create one of the world’s largest cannabis businesses by revenue. Prior to Tilray, she held various legal roles of increasing responsibility over 17 years at The Coca-Cola Company, across strategic alliances, franchise operations, retail sales, and worldwide marketing and growth.

Redler holds a Juris Doctor from Duke University School of Law and two bachelor’s degrees from The University of Pennsylvania, one in Marketing from the Wharton School, and one in global studies from the College of Arts & Sciences.

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Les Whiting

Chief Financial Services Officer

Les Whiting is H&R Block’s Chief Financial Services Officer, and also leads the financial strategy for the company’s subsidiary, Wave Financial. In his role, Whiting directs the efforts across the enterprise to develop financial solutions for consumers and small business owners.

Whiting is one of the leading payments industry experts in North America, with more than 25 years of technology, banking and financial services experience. Most recently he helped transform Wave from a software startup to a fintech disruptor, and continues to guide its risk, anti-fraud, and regulatory compliance. His background in financial services and payments spans from large corporations such as First Data, one of the world’s largest payment processors, and TD Bank Financial Group, to fintech startups. He is also an active early stage investor and advisor to emerging fintech and payment startups in North America.

He holds a degree in Business and Management Studies from MacEwan University, and Certificate in Internet Marketing from the University of British Columbia Sauder School of Business.

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